Overall Ratings & Reviews Candlewood Suites RALEIGH CRABTREE by IHG

At first glance, my husband and I found the property excellent for our stay. While unpacking, we later found a number of cleaning issues that we had to take care of ourselves. Due to the inability to change rooms, we were refunded a portion of our stay which we deemed acceptable. After departing, I was pleased with how quickly the manager contacted me (because of my complaints) in order to address our concerns. She apologized and respectfully listened to my detailed discrepancies in order to resolve/prevent such undesirable cleaning issues for guests in the future.

Nice big rooms, very comfortable bed. Only small compaint is the smell of the hotel is heavy cleaning supplies. I would try a softer fragrance if possible.

Will stay again.

They staff were very nice and helpful

Quiet and comfortable room

Love everything about the hotel except they don’t breakfast

Enjoyed a comfortable weekend stay at Candlewood Suites in Raleigh. The room was clean, efficient, and well-equipped for a short trip. Great value and quiet atmosphere—perfect for a quick getaway or business visit.

The room we got was for handicap individuals and so everything seemed small and uncomfortable. It will definitely be more comfortable and suited for a guest who’s handicap.

The room size is good, but could use more cleaning. No soap or hand wash, no conditioner…

I like the hotel in general. The location was great, right off the expressway. During my check in, the staff was exceptional. The next time I am doing business in that area, I will most likely choose the Candlewood hotel.

Excellent stay. Only problem was the clogged bathtub drain.

Clean place, excellent staff, very quite. I dont really care for window ac it blew directly on me all night. Vents dont adjust. One thing I would do is reexamine condition of white comforters. Even if cleaned dont offer menstrual stained comforters. Throw them out and reorder new ones. Its just nasty.

N/A

Always a pleasant stay at this hotel

Great stay for weekend getaway. Mall was right across the street, with great shopping and dining options.

Convenient only issue I had with the place was when checking out asked lady for a paid check n full receipt and she wouldn’t give it to me

Thank you

The property was close to where we needed to be in a convenient area of Raleigh. Free parking was a bonus. The room was mostly clean, though a certain smell permeated, mostly in the hallways, more so than in the actual room.

Loved the room setup felt like home. Didn't like I could smell cigarette smoke through the AC vent and my room was non smoking. Overall the staff was friendly and the room was clean

Theirs hotel was nice for a one night stay. Was a little loud from outside traffic. Must be close to a fire station because we heard fire truck sirens all night. The hallway smelled a little funny and was dyed, but the room smelled fine and was clean.