Overall Ratings & Reviews Staybridge Suites MADISON-EAST by IHG, an IHG Hotel

We had fun

Hot tub was down and pool was closed in the morning. We had a suite so our daughter could sleep and we could stay up. The room was horribly designed where you had to go through the bedroom to get to the bathroom, interrupting her sleeping each time. The dresser dresser also opened every time you walked past it. The night light by the bathroom sink, which was next to the bed, was horribly bright as well.

It was a good stay. The only bad thing is the hot tub was not working.

Staff and room was good; however, an incident happened in the pool where another guest pooped in the pool and didn't let anyone know. Unfortunately, my kid was in it for 15 minutes until we noticed it and reported it too the staff. They refused to partially comp us for this.

It was comfortable, clean and lots of amenities.

Voice to text not working so can’t elaborate but the guy at the front desk handled my issue with excellently and I will be returning thanks to how considerate and helpful he was

Rooms are great!

The staff were all exceptional and extremely helpful.

Friendly and accommodating staff round the clock.

The Staybridge was amazing! Our whole family had an amazing time. The room was spacious and comfortable. The pool was secluded from the rest of the hotel so we didn’t have to worry about our kids being too loud. The breakfast was delicious. This is a hidden gem and we will definitely be back!

Impeccable customer service from the front-end manager. It is hard to find great employees and Staybridge Suites Madison East should be very proud

Very attractive. Great breakfast. Good staff. Only issue was the bed was open underneath so cat went under and I couldn’t get him out. I moved the bed -

Very clean and the staff was great only problem I had was the hot tub wasn’t working and I really needed it at the time

Bret was extremely helpful.

Great experience: great room and breakfast; very friendly personnel; and a very reasonable price.

We chose this hotel specifically because it was advertised as having a hot tub, which was the main reason for our holiday staycation. However, upon arrival, we discovered that the hot tub was cordoned off with caution tape and had been out of service for quite some time. This was extremely disappointing for us, as the hot tub was a key feature we were looking forward to enjoying during our stay. The lack of transparency significantly impacted our holiday experience.

The only problem was the hot tub still not working . They have been renovating for almost a year now. The renovation is looking great !! I can not wait until it is finished.

Apart from some minor updates happening. Stay was beautiful, everyone was friendly.

Placed me on a floor that was being remodeled so there was dust everywhere and power tools being used all day from morning until night. Pool and SPA was closed It was measurable Big event in city so I couldn’t get a room anywhere else

Hotel was under complete renovation which wasn’t mentioned anywhere on the site for Orbitz. Pool and hot tub also were shut down which was why we booked for the kids to swim. The entire floor we were staying on was in complete shambles furniture piled up in the hallways multiple contractors working in rooms next to the one we were given. Rooms being renovated didn’t have doors on and contractors were playing loud music with profanity blasting and I do t need to have my 6 year old daughter exposed to that. The front desk clerk was very helpful she offered a full refund and apologized for there being 0 communication online about the complete renovation going on. I’m sure it will be nice once it’s completed but until then id avoid it if I were you! Orbitz you should have this info clearly stated on your website and you don’t #FixIt