The hotel was immaculately clean and staff were wonderful, our room was very spacious and comfortable with a great seaview

Hotel was lovely, food was good and staff very friendly

Fabulous hotel. Wonderful views. Staff were so courteous. Great selection of activities during the day. Pool big and deep enough for a proper swim. We would go back.

We upgraded to LEVEL but our room 101 was on the other side of the resort a long way from the LEVEL facilities and the room was very basic. The hotel claims to be 5 star but in reality it is nearer a 3 star. The AI package not worth it and very restrictive- canteen style restaurant and food. Very loud music at the lower pool from 30th December outside our room. My wife was ill for 24 hours with upset stomach. We checked out two days early and found a proper five star resort. The marketing of this resort is deceptive and not realistic. We felt cheated and deceived.

The room floor was filthy. We had it reclined while we were out and though the stickiness had gone, one hour with white socks and they were black on the bottom. The nighttime bar music on an outside terrace was crap and destroyed the peaceful atmosphere. The food at the the buffet and the bar was very mediocre. We had the worst Quiche Lorraine ever. It was more like a bad cruise ship kitchen than a five star hotel. We had a cockroach visit our room on two of the mornings (not the same one!) This hotel is probably the highest one in Adeje. Great for view, a nightmare to walk down and back to the beach and shops. My legs still hurt.

Expected more to honest. Limited eating options around the main pool. Towels in the bedroom not changed for 3 days, we had to ask for this at reception. Feel the hotel should be more communicative about rooms that over look a car park.. it’s not the most expensive hotel in Costa Adeje so I probably have to reconsider this. have to also consider this.

Great location, staff good. Mosaico restaurant poor and expensive.

Fabulous and great adult activities

A very lovely hotel and blissfully quiet. All the staff we met were helpful and friendly and made the atmosphere very warm. We would love to stay here again.

Overall, hotel was OK. The staff really make the stay. Natalia is amazing, remembering guest names etc. Rooms need attention. TV in the room didn’t work consistently and was at a strange angle. The level check in, needs to be staffed properly or just let guests check in on floor 5. If I’m paying for a premium package, I am not hanging around for 30 minutes.

Great

Wonderful hotel, stunning pool, reasonable gym, great buffet breakfast, good range of entertainment every evening. Easy and free parking if you’ve hired a car. Stunning views of the coast from rooms and from the very nice bar. Lovely rooms with decent king size bed and nice bathroom/decent shower. A good 25 min walk to main restaurants and bars (we got a taxi for €5 each way which took 5 mins). Nearby about a 5 min walk, there is a great Indian restaurant that we ate at, there is a Thai and Italian restaurant and a little shopping mall which is modern and a good range of shops and a supermarket. Recommended.

Our flight out was cancelled and we couldn't get another for three days so had to cancel our trip. Hotel would not make any concession and refused to refund even a small part of the amount paid for 7 days half board.

I enjoyed my stay and I will recommend you to friends and family.

Excellent room's very clean .staff was amazing. Especially Leila, Helena,Patricia,Patrick,Giovanni,Ari Made us feel so welcome. We would definitely come back and recommend this hotel to our friends and family

Great holiday

Lovely clean hotel. Great rooms . Lots of steps in hotel and hilly outside of hotel

Lovely room, staff great , and evening entertainment enjoyable. However , still water only provided upon arrival, disappointing considering 5* hotel. Long walk/taxi/shuttle to beach.

Beautiful hotel. Pools are too. Staff can’t do enough to make your stay perfect

I had a wonderful stay. I would like to give special recognition to Leila, who was exceptionally kind, professional, and showed a genuine interest in ensuring my experience was enjoyable.