Great outside facilities but the place itself ( rooms, corridors, buffet area) are big but unappealing.

The overall look and feel of the hotel with beautiful views, pools and relaxing areas

Hotel “policies” are not what’s expected or provided at a five star hotel and impacts service and experience in a way that’s completely unnecessary. I asked the bartender for a cup of ice. I was refused but kindly informed I could purchase a small bucket of ice for 5 euro. That’s their policy. At the pool bar I asked to refill my reusable water bottle. I was again refused but kindly informed I could buy a bottle of water. The woman working was standing next to a giant cooler of ice water but refused to let me refill my bottle. I was told their policy is not to give it to guests because it’s only for staff. I needed a towel after getting out of the pool but the man working wouldn’t give me one. He told me their policy is only to swap out a dirty towel. Standing there cold and wet I was refused a towel by a man sitting next to a pile of 100 fresh towels.

Spotless, amazing breakfasts, great staff.

None

Awesome room, large & clean. Resort was amazing, everyone you needed. Staff were very friendly & professional. Breakfast was amazing & including champagne! So well located. Definitely stay again.

Staff was very helpful, they were able to accomodate our requests in terms of room selection and they were always smiling and helpful

Room spotless and bed comfy

Staff were all really friendly

Great location, beautiful hotel and garden, swimming pool area. Lovely breakfast buffet, lots of restaurants. Very nice staff - will definitely go to a Lopesan hotel again!

Everything was above and beyond!

This hotel advertises itself as 5 stars but feels far from it. Customer service is slow and impersonal, and the place is chaotic and overcrowded with no sense of personalized experience. Definitely not worth the price or the rating. I left disappointed and frustrated. This hotel fails to deliver on the luxury it promises and should not be listed as 5 stars. I would strongly advise anyone looking for a genuine high-end experience to look elsewhere.

Everything

Fantastic hotel, pool and facilities. Staff were extremely friendly and helpful at all times. Only downside is there never seemed to be enough sunbeds and despite the hotels ‘no reserve’ policy the usual early race for the towels on the bed was rife

Everything was perfect and the food was outstanding!

The facility was first class. It was stress free providing plenty of relaxing options. Pools were fantastic.

Didn’t like Unique area.

Another amazing stay. Cannot stop going back to this hotel.

Amazing stay again and loved every minute. Friendly a

This place is beautiful, classy and clean