8.6
Very Good
From 466 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

9.2

Service and Facilites

8.8

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Traveler Reviews Suites Colonial

Number of reviews per page
20
40
Top reviews
Jean Pierre
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good location, very clean, quiet, good value, free access to fantastic sister hotel pool.
Devora
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was wonderful except it took a
Greg
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Friendly staff. Very quiet property. I'm returning next year for two months. That has to speak for my overall satisfaction.
Melyna
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great Hotel
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Will def go back, amazing bang for your buck, withing a short 4 min aalk to the main ferry terminal, wirh restaurants and marketa and anything you need cllae by
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We enjoyed our stay. Will return.
Esthefany
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It as okay, the breakfast was not good, just fruit and a slice of bread. The staff was nice and the rooms were clean.
Jeffrey
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

While the hotel is situated in an excellent area right at the main shopping district with plenty of restaurants nearby, the room was clean and staff very friendly BUT the rooms are musky from mildew or mold and irritate your throat and sinuses. Even running the AC does not help because this is where most of it develops along with the wood inside. The lobby is nice, but rooms need upgraded. I have stayed many other places in Cozumel and even lived here for 2 years. I advise Casa Mexicana or Hotel Puerto Libre as better options for similar price. Price is to high for what you get. Also the continental breakfast was only slices of bread, jam, and a little fruit. Excellent location for walking.
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vijay
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Wonderful place right in the Plaza. Nice staff and great patio breakfast. Very close to shopping and dining.
Jian
icon- Family
Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Location is great and staffs are wonderful. Breakfast is great. But amenities were out dated, fridge is leaking, no microwave. Staff are very accommodating, but hotel really needs renovation. Hotel was very accommodating letting us check out earlier due to the travel plan change and agreed not to charge the unused days. But Expedia did not process refund until this minute, making excuse that Hotel did not approved it which was obviously a lie. So disappointing about Expedia US travel team!
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Sean
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It was a basic Mexican hotel, with a great location. The shower was the worst part as the water basically dripped out.
Rafael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

I really enjoyed this small hotel. Excellent communication pre-arrival, the staff was super friendly and helpful, the room was fantastic. Located just a quick 5 min walk from the ferry with multiple restaurants close by. This property does not have a pool, which was fine for us
Barry Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Property is old but in very good condition and clean. It's pretty no-frills but comfortable. I had a problem on the last day with my door lock, but the staff was friendly and helpful basically dismantling the door so I could get my stuff.
Aleisha
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We were only in Cozumel for one night so it was perfect for us. Located right on the square we could have easily walked to it if we had known our way around. It’s close to the ferry and the ocean. Lots of local shops and restaurant options within walking distance. The hotel is cute, clean, & comfortable. It is an older property but suited us well for the night. Check in was fast and we were able to have a late check out and room upgrade with our Expedia VIP benefits. The waitress at breakfast was super sweet and took great care of us. Service with a smile is always appreciated! Breakfast was simple but cooked to order and fresh. Would stay here again!
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Erica
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

If I could give this place a -10000000 I would. We were harassed by a drunk man outside the property several times. We were a group of women. It was so bad that I had to book another hotel the next morning. The room itself was terrible. Fridge wide open and unplugged. Weird shower. Gross smell. When I let the front desk know, they tried to be accommodating but there is no hope for that hotel. I’m only going to receive 1 day credit out of 4 days. Ridiculous. I can’t believe that it’s labeled as a VIP property on Expedia. Stay away from this place at all cost.
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Clyde
icon-Leisure
Leisure
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

clean, cold rooms!
Gabriela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Muy limpio , muy amable todo el personal , muy Rico el desayuno , nos encantaría volver
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Estuvo bien
Jonathan
icon-Leisure
Leisure
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

They have staff on 24hrs a day. The 2 room suites include kitchenette with fridge, small stove, plates & utensils. All rooms come with a programable safe to keep valuables in. Very quiet and peaceful. Having a free breakfast included is very nice. located centrally and very close to ferry terminal. This was my second stay at the property. Rates are very reasonable!
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Leslie
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

I would say again nothing fancy but clean safe
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