Overall Ratings & Reviews Comfort Inn & Suites Geneva - West Chicago

I enjoyed the jacuzzi tub! Not many places have these. Th front desk was also very nice.

It's always a good value.

Unacceptable

easy check in clean nice front desk staff close to everything

We really enjoyed our time at this hotel. It was a pleasant experience.

Surprised there is no fan in the bathroom to soundproof use of bathroom from other people in room. The floor tiles moved when stepped on. The toilet flushed with such force that it scared each of us, everytime it was flushed. Bed linens comfortable, bed-not so much. Very hard bed. Hotel very clean! Rooms looked to be recently refurbished. Breakfast included, although we didn't have any. Hotel has a restaurant nearby, otherwise a little distance from businesses, food and bev choices.

Front desk clerks were very friendly. Rooms were clean. Breakfast was appreciated.

Nothing offered for expedia accounts said their room prices were cheaper disappointed in service here

The hot tub was not available when I thought it was going to be. There was breakfast food on parking lot ground. There wasn’t many lights on in the pool area and the pool bathroom wasn’t really clean. The rooms was very clean but there was food in the couch and the window screen was broken

Too expensive for a rundown property.

Hot tub not working which was the reason we chose this hotel

Service was excellent.

nice staff very comfy beds and pillows

Great whirlpool in the room

I liked how convenient it was

We were granted an early check-in. Staff was welcoming and friendly.

The supervisor was friendly

Clean

Carol saved my life and gave me a much needed pep talk as I walked out very early in the morning to go a job interview. I was extremely anxious and she just asked if I was okay, ended up walking me out to my car and hyping me up the entire time. She deserves the world. Thank you so much for the mentality change :)

The front office staff was absolutely incredible, this is our second time visiting this location, and it will absolutely not be our last. Other hotels can take tips about how to treat customers by watching what the kind folks here do on a daily basis!