Overall Ratings & Reviews Best Western Inverness Palace Hotel & Spa

Great staff, clean and amazing location

Staff were very welcoming and helpful. The room large and well furnished. However, the shower room was far too small, and inconvenient to use. I am not abnormally large yet I had a problem getting into and out of the shower cubicle and sitting n the toilet was a squeeze, the basin small, and the toilet roll was on a stand in front of the mask basin! It was great to have a charging points for the electric car, but it was far too complex to operate. Such a shame in such a good hotel and great location.

Overall the stay was great. The parking was full but the hotel had another free option.

The property is extremely dated and in need of an update. I should have known with best Western. It was also disappointing to only have instant coffee in the room.

Only one small complaint. Too little parking on site. Permit Parking is available nearby but it could be closer

Good location & good facilities & good rooms.

Really nice hotel and facilities on yhe banks of loch ness

Excellent hotel, helpful, friendly staff. We had lunch in the brasserie which was delicious. Highly recommended. The spa was lovely and very clean. We had a cozy double room which was exactly as expected. Right in the heart of Inverness. We will definitely be back again.

No mention of extensive external works being carried out for a prolonged period of time. Scaffolding surrounding the building - not only a safety concern for the bedroom window, poor views of Inverness. The “car park” facility is compromised by the works. Having many of the spaces taken up by building supply storage. Had to use a public car park - paid for. Travelling for work means that I don’t want to be far from my vehicle or have supplies with me. The reason for choosing this hotel was the onsite parking. Which was not adequate. Bed was a very small double - extremely uncomfortable. Was asked twice regarding coffee and toast. Never came. Sausages were gristly.

Very nice hotel. Great location. It has very limited parking.

Loovely hotel i am just fussy thing bathroom should have hand rail in shower as i am very unstead on feet but not safe for older people even although they gave me a shower mat but not very long as walk in shower was long . The bathroom could do with hooks for hanging wet towels as no where to put all the towels just one towel rail but hotel seems nice i am just fussy

Walking distance to city centre and Eden Court Could have done with a bigger bed but it looks like beds were being replaced as we left

Liked so much I would go back again Very pleasant staff, and location was good Perfect stay

One night stay on my way to Orkney

Staff are great, pool is nice, room was comfortable. Bit of noise transference between floors (ceiling very creaky if someone walking in room above) but otherwise it was great. Parking at hotel is limited but there is a reasonable workaround (getting permit to park in nearby car park). Would recommend.

The room was adequate, the bathroom wasn’t the cleanest, the hooks to keep the shower curtain up were mouldy. There were marks all down the walls that looked like water running down them.

Please stay. The gym/spa area was a nice extra. And rooms were clean and a good size. The only comment would be the pad rather than mattress on the beds. Very strange. Otherwise a nice place.

Hotel is in an excellent location. The room we had was overlooking the river and castle so we were very lucky. We were going to a show at the Eden Court theatre which was only a short walk away. My only criticism is the lack of parking for guests staying at the hotel.

Had a lovely room albeit with scaffolding outside our window Leisure facilities were very nice and helpful staff

Great location. Hotel is beautifully clean and cosy. Only issue maybe was the parking situation. Only a few spaces available that we never managed to park in. There were a few parking spaces a few minutes walk away that had been allocated for the hotel but not ideal if you’re elderly or disabled. Overall a very happy customer who had a relaxing stress free stay.