Overall Ratings & Reviews The Ritz-Carlton, Sarasota

This hotel needs update. The carpets are old and dirty and never feels like a 5 star hotel.

We recently stayed at this property for a milestone event, and unfortunately, there was an incident at the pool involving an intoxicated and disorderly woman. No one from the hotel staff stepped in to address the situation. Several guests were left to try and address the situation on their own, once security was alerted It was an extended period of time until they spoke to her. She was allowed to remain on property and was served more alcohol. There were several other issues during our stay, but my primary concern would be the inconsistency of service and the way that this situation was handled. Security was slow to respond and hesitant to act. I would be very concerned to stay there if there were an actual security issue. The hotel location is very convenient and a beautiful view, but I think there are two other hotels in the area that may be better for your stay.

The hotel was under renovation and I was given a room that faced scaffolding. I had to keep my curtains closed pretty much all the time as construction crew started early. Disappointing views, dust, and poor dining options for the price.

Extremely noisy room. Very pretty overlooking the marina, we paid for this upgraded room. When I complained about the excessive entertainment noise every night until very late, the staff did not care or make any recommendations to fix it. We spent a lot of money at the restaurants & the gift shops. Very disappointed nothing was done to make our wedding anniversary special.

Amazing

I loved everything except the pool food. Absolutely terrible food. Everyone was so nice tho. The private beach club was my favorite part. I would definitely love to come back and recommend the place to my family and friends.

Can’t figure out this hotel. Service is inconsistent - sometimes great, sometimes frustratingly poor

A nice quiet setting and great location

The hotel's service was exceptional. The restaurant is very convenient, and the food is good. However, restaurant service can be good or bad, depending on the server.

Only one night

Nice place

Good stop

The service and stagg

Hospitality at this RC is above and beyond! We stayed for my birthday and staff went out of the way with amenities and kindness at every turn. Special thanks to Ben on Club Level who was so kind, always remembered our names, and gave great birthday suggestions (kayaking in the mangroves was amazing!) and our lovely cleaner Cece who was so helpful with everything we needed in the room. Everyone was warm, kind and professional. A great stay and look forward to returning!

Over all great place to stay .

Friendly and efficient service right from the start. Check in was great - had a room ready early since I took red-eye flight. Room was large and with great amenities. Water bottles were plentiful and complimentary. The hotel restaurant was great - food was well prepared. Highly recommend this hotel

Beautiful property and excellent service; the reception staff made us feel welcome right away! Room was very comfortable!

Beautiful hotel! Comfortable rooms! Wonderful property and walkable to all restaurants

Always love our stay into Ritz Carlton. The amenities are all first rate and only out done by the staff and service.

Excellent all around!