Overall Ratings & Reviews Solymar Hotel - All Inclusive

Property would have character if it was maintained. The service was not great for the amount you pay for. I would not recommend this to anyone if you are looking for an all inclusive stay.

Nice staff, quick check in and check out, beautiful beach.

Nice beach. Not crowded. The hotel itself is older and need renovation. Stuff are friendly.

Clean

One of the worst hotels I have ever stayed at for the reason: 1. Over priced rooms with old, dirty, broken furniture - food crumbs from past renters 2. Customer service front desk were rude and not helpful 3. Charged me $15 for lost hotel door key which was a cheap white plastic cars with no hotel logo on it. Just a handwritten door number 4. Slow service at the bar - served me warm coconut water 5. Broken tiles throughout the compound- serious safety hazard 6. No coffee pot or basic toiletries

Un lugar agradable, es la segunda vez que me quedo en este lugar (en 6 años) y el personal es muy amable, desde la recepción, hasta los bartenders, felicitaciones y sigan así con el buen servicio. Considero que falta más mantenimiento en el área de habitaciones y pasillos, sin embargo, lo que ofrecen en línea es la realidad. A pesar de los años de construcción, las instalaciones son aceptables. Se preocupan por la limpieza de las habitaciones y buen servicio, buena comida y limpieza. Pude observar que siempre estaba el supervisor tratando de mejorar y prestar un buen servicio y orden. Felicitaciones y gracias por hacer unas buenas vacaciones en familia.

No water available for free, fee for room card that was no explained at check in, cannot leave buffet with food, no drinks available after 11pm. Most staff don’t know English. Otherwise property clean and rooms are great size

Some more food options in the buffet would be nice, also the little guy who makes the hot dogs and hamburgers could be a bit more polite to anyone who doesn’t speak Spanish.

This hotel was quite a surprise, it was clean, comfortable, great AC, hot water, great location, on the beach, varied menu. Snacks drinks. You eat and drink from 7am to 11pm great choice for the price

please do not stay here! horrible, old, dirty towels, not worth it!

En general nos agrado y la pasamos bien, el buffet muy recomendable, variedad y buen sabor. Lo único malo es que nos toco la de malas que el desagüe de la regadera estuvo tapado y al bañarnos se encharcaba el agua, y por otro lado ni un solo dia se cambiaron las sabanas o se tallo el baño.

This place is a Dump. Do not go there. I reserved 2 rooms. There was no internet in the rooms, tv in one of the rooms was damaged and no connection, on the 2nd room tv. There was no hot water in one of the rooms, rotten shwer heads in both rooms. I have videos and pictures to prove it. There was blood stains on both rooms bedding. Visible bed bugs. (I have prove of it)The mattress was harder than the floor. Everything in that place was eather damaged, rotten or rusted. We end up checking out right away. Called expedia right on there while checking out and front desk staff did not care on giving a refund or giving any alternative. I have contacted Expedia to resolve this matter and the hotel management is evading the phone calls and not responding emails. I have called the Front desk, they are instructed to say there is no management on duty or management office on the property. So no refund 3 weeks after. This place should not be allow to operate at all. This hotel is a Scam. They have kept $1138.22 usd just like that. There is no other way to say it. SCAMMERS!!!

Pocas veces dejan toallas no cambian los camas la comida salada y no hay variedad siempre lo mismo

I likenthe beach and the food. I dont like the facility conditions

Everything in that hotel is bad, it's crap, nothing good. Everything is old, everything is falling apart, people treat you badly, it's all. Including the fact that they want to charge you even for the water to drink that we charge.

La comida muy rica, sin embargo los cuartos dejan mucho que desear en cuanto a limpieza, los bares muy bien, también la alberca, el staff fue amable siempre

The customer service is poor,as well as the food

There needs to be more staff at this place. Also, the hotel amenities are not called out appropriately upon arrival. This place has potential it needs more customer support services along with clear instructions other than a 1 paver that doesn’t have everything called out about service. The two guys that are always there( Javier and the receptionist at night are great).

The place is in unbelievably bad shape. Everything in the room was falling apart and dirty. The food was not good at all. I don't recommend this hotel.

Horrible resort! Filthy. Roaches in room. Out of date. Food sucked. They ran out of liqour like tequila...a Mexican resort ran out of tequila. Thats ridiculous. Plus it was an "all inclusive " resort but they didnt provide any bottles of water. The staff never explained anything! The pool bar closed so early or never opened. The Buffet had barely any food and what they had was pretty disgusting. Overall DONT GO TO SOLYMAR