Overall Ratings & Reviews Garden Hotel and Conference Center

They were quick to change our room when we found that the heat didn’t work but they had the pool area closed for quite some time and each staff member had a different story as to why. I stayed at this property 9 months ago and it has gone severely downhill since.

They do not have a restraint or bar. Pool or in order. Manager seemed more interested in her conversation with other employee who was trying to check us in. Said they had laundry. Notta. Daughter asked about laundry facility. Front desk replied. What do you need that for?

The pool/atrium area is beautiful, but it ends there. Sadly this oversized property is what happens after a town dies. Carpets were wet from roof leaks, rooms were in serious need of repairs and updates, but staff seemed to be doing their best to make things feel better.

Lobby looks great & that's it. Room was in poor condition. A loud high pitched humming noise through bathroom vent heard all night...I couldn't sleep at all.

First impression "abandoned" no cars in the ice and snow covered parking lot, lobby was nice receptionist a little difficult to understand. Rooms super dated, first room, dingy grey towels used to be white im assuming.hotel bar and restaurant closed like out if business closed. Game room locked. Front desk stated closed. Wet floors in hall, exterior doors not operable from inside or out. I would not recomend this place to anyone, in its current condition.

very old hotel room. For 1 night it’s fine

Cold shower, tub would not drain, Bed linens had stains, parking lot full of ice some areas you could not even drive on. Towels were yellowed. Bar and restaurant were both closed until further notice.

Overall hotel was nice. A bit dated but for the charge we did expect that. My only big issue was around the pool area there were several unsupervised kids that decided to run laps up and down the hallway almost running into me as I left my room. I just wish the hotel mgmt would monitor that area to try and control situations like that better. Would stay again when in the area.

The sink was full of gunk, the shower was freezing cold, there was no fridge, it was deserted, locating the room was a mess, and the blankets were so thin I was shivering all night. I felt like micheal myers would jump out at me in there. Never staying again.

Last minute stop during a trip halting snowstorm. Hotel was clean and comfortable. Desk service was fast and helpful. Morning weather clean up staff was friendly. Unfortunate that dining facilities have limited open hours/days as there was no way I was making another trip out.

It absolutely sucked! Those photos are completely misleading. Under no circumstances should this place be on your site! I am very angry!

It sucked! The photos are misleading! The entire place was just terrible! Even the parking lot! 2 stories without an elevator...really. The breakfast food was disgusting! It's run down. It's old I'm royally pissed about the money I spent!

Pictures do not come close to matching advertising. Comforters are old 80’s style blankets with sheets that do not fit bedding. Two small towels with no wash clothes. Room is cold and has a heater from 1970 something. Just not even close to pictures nor up to the standards of the start rating. I would give it one star. They lady who checked us in was very nice. Although we had to walk back three times because keys did not work for room and had to move us to another.

There’s no elevator on this property. Not ADA compliant. Bad! I’m not ADA but seriously, in 2018? How is that even allowed?!?! Enjoy carrying your bag up and down the stairs. Check in took way too long. Poor desk agent was in week 1 by herself on a night when there was a wedding going on. Naturally it took her longer to complete tasks and she often had questions. The other gal there, maybe a manager or supervisor, was helping her but twice made it known to those of us waiting at the desk that she was off the clock and so couldn’t help in some ways. Finally got my room, 2nd floor. Keys didn’t work. Back down to the desk. Making new keys was an adventure. Back upstairs and still not working. Manager off the clock gal went up with me to discover the door was locked out. She used her master and then my keys worked. Rooms are older. Beds are awful, squeaky. Towels way too small and old. Free WiFi is a plus. No free water though. Not sure if there’s a bar or restaurant open on site. Never saw one. Bar was closed on a Saturday night with a wedding going on. Room was right near the washer / dryer. Made for hearing a lot of conversations outside my door - at 2am, 4am you name it. Wedding parties tend to be up late so that was a joy on night 1. The drunken argument was especially fun (not). It’s Rockford so grading on a curve, this is probably one of the bigger and “nicer” options but it leaves a lot to be desired. I won’t return

The room was clean. My key cards didn’t work because the lock reader was dirty. The roof was leaking in several areas of the common area. Weeds grew everywhere, they obviously don’t own a weed wacker They opened up the continental breakfast a half hour late The front desk staff made us wait while they finished their cigarette break

I choose the hotel because it was close to the racetrack and it had a bar inside the hotel .....staff was very nice but the rooms need updating extremely and the bar was closed both nights we stayed ....

Very close to Beloit College, staff very friendly, but hotel rooms looked a little run down. Bathroom tub was clogged and didn’t drain properly. Room window faces walkway/hallway so you have to keep the curtains closed otherwise there is no privacy. However, bed was comfortable and I slept well.

Pool was cold. But estimating else was good

Place is outdated and dirty.

So much updating to be done to the hotel which would have made it so much better. The bedding and towels were extremely old, they had a grey tint to them from being so overused. We had 4 people staying in our room, however we had 3 towels and 1 washcloth. The pool looks amazing on the website, however the heater was broke and was ice cold. It was a place to stay, but I can say we won't be staying there again.