"I believe this hotel is underrated. With its exceptional cleanliness, great location, and outstanding service, it offers fantastic value for the price. This hotel is definitely one of the best and most affordable options available." offers fantastic value for the price. This hotel is definitely one of the best and most affordable options available."

The room was very basic. There was no coffee maker or cups or ice bucket or other amnesties except minibar. On the website it says “sound proof room” but you can hear train and traffic noise. The breakfast was good though. The hotel is listed as 4 star on hotels.com but it is literally a 2 star hotel.

Hotel Raffaello, Florence – Extremely Disappointing Experience! I had a very poor experience at Hotel Raffaello in Florence and would strongly advise against booking this hotel, especially for international tourists. Despite claiming to be a 4-star hotel, it felt more like a 1-2 star property at best. One of the biggest issues was their parking scam. They advertise that parking is included, but in reality, there is no guaranteed parking available or may be not there at all. I tried asking them a few times and hotel staff suggested it’s full all the time. I wasted over an hour trying to find paid parking nearby, which I had to pay for out of pocket, completely misleading and unacceptable. Additionally, there is no kettle or way to make hot water or coffee in the room. When I asked for hot water, I was told to go to the bar area, where they charged 1–2 euros for a single cup of hot water. No iron and no cabinets in the rooms. This is not the kind of service you'd expect from any decent hotel, let alone one claiming to be 4-star. Overall, this hotel felt like a complete scam , poor service, false advertising, and a frustrating experience from start to finish. I do not recommend this hotel to anyone, especially foreign travelers looking for comfort and honesty.

The rooms feel hot

Excellent, clean, affordable hotel in a convenient location.

Beds weren’t stiff, water pressure was good, Wifi kept dropping out every few minutes which was very annoying and Buffet breakfast was very average.

Good value for the price. Would sta again. Parking is free and convenient

Very helpful front desk staff.easy access to public transport. Excellent breakfast. Clean and comfortable room. Value for money.

Great stay!

We arrive to the hotel at 12, most of the hotels have early check in they told us their check in is at 2 and they don’t have early check in ( which was not a big deal) they said the room will be ready in an hour so we stay there but they keep telling us more 30 minutes!!!! At the end the room was ready at 3:30!!!! It said it has free parking but it was always full and onsite parking was not available so we had to park the car somewhere far from the hotel

The rooms were clean, and the property was in a safe neighborhood. Friendly staff. I would stay there again.

terrible service from one of the supervisor. A simple request of borrowing a glass as we have a "plastic cups". he refuse!

The hotel was a very good choice. It is probably not the best but very good for the price. I was happy in every aspect.

Nice place, staff are friendly

The picture on the ad is misleading. The rooms over the garden had no windows but instead there is a lattice- like metal structure that you can’t open. The gym was out of order ,the 3 days we were there. The shower has no door that you can close. The staff can be a a little bit friendlier like the restaurant staff.

I was so grateful they were able to accommodate me rather last minute. I was having a very bad experience with an Airbnb and had to leave early morning . I was very tired but had a scheduled tour of Pisa that afternoon. Leonardo was able to get me into a room early so I could rest and enjoy my tour and he gave excellent help to get me there on the public transportation. I was a single older ish woman traveling alone and they made me feel safe. THANK YOU!

Great location. Well connected to the city center. Hotel was good, clean, smart

Check in and staff were wonderful. I was traveling alone and was put in a very small room with an even smaller bed. I am 6-1” and my feet were off the bed almost to my knees. I immediately tried to change rooms but was told that because I was single there was nothing else available. The air conditioning was not cooling my room so in the middle of the night, I opened my window. I woke up with at least 20 mosquito bites. The hotel’s location was great, close to St. Mark’s Square. I think the hotel should invest in larger beds for single travelers.

Excellent stay

Lovely hotel. Unfortunately they do not offer airport transfer even though it is advertised on the website. I had a worried few moments at 4 am when I was told although they had tried phoning a taxi was not available. With no tram running at that time I was inisistant they tried again, luckily with success, otherwise I would have missed my flight! I didn’t need that stress!