Overall Ratings & Reviews Super 8 by Wyndham Bentonville

Location

The safety of the building was poor with the side door access to the room left unlocked several times. The hotel guests on my floor, several drugs addicts! The room keys failed several times and I had to go to the front desk to replace them. Burn holes on furniture, drapes etc.

I enjoyed my stay

While I understand the difficulties of maintaining an older hotel, this property is in really rough shape. Safety lock on our door broken, curtains did not completely cover window (problematic in a ground floor room, and the bathroom in much need of updating. On the positive side, the room was clean.

This place was freshly cleaned when we showed up an much nicer than anticipated. We were very please based upon all the negative reviews we read right before staying. I've not left a hotel room review before, but compelled to based on how bad of a rap this place was getting in the reviews. Yeah the couch and chairs had a couple stains on them, but I don't expect a Super 8 to be shampooing the furniture all the time (though vacuuming them more wouldn't hurt). Maybe its because we had on of the suites and not a little econoroom. Only thing to even be able to complain about was the breakfast spread was just cereal and prepackaged muffins with a waffle maker. Could at least throw in some bananas or something :P. Stayed in far worse rooms for more money.

The room was in decent condition and the service was as well. The location is convenient as there were plenty of food places and stores on the same road. I would book a hotel here again in the future.

Dirty

Was charged at front desk said you guys said i didnt pay you

The staff was very welcoming to us. We had a bit of a mishap with our room , but the staff was quick to solve our issue ! The breakfast might not have been top star, but the waffles were delicious ! We will definitely be using them again next time we are in town

The room meet my needs for a comfortable one night stay.

I accidentally booked a smoking room which is my fault but the room had not been cleaned like I was told. There was ashes on the bed and there was coffee spilt on the dresser and the toilet had poop around the bowl still and mold around the drain in the shower. The worker at the desk made it right by moving me to a different room. But this hotel has been very disappointing lately and the older lady who was working the desk while I was there was kind of snappy and tried to always make me think I was wrong when I wasn’t and I would even correct her and she just seemed extremely annoyed she had to help me. I have been very displeased with my stats here lately.

Dirty room Filthy tub Old run down Finish peeling off the doors And zero coffee

For a budget hotel it was good. Very old dated and rusty metals in bathroom etc but it was clean. The staff were fantastic! Went to get extra towels etc and they were very accommodating and prompt.

The pool wasn’t working front desk was a little unorganized. They sent us a pre-check-in that we did and then when we got there, we still had to do all the same thing.

There were roaches (my husband has video and pictures) we told the front desk guy and all he did was scoot it out of the way. The tv wasn’t working. (He did fix that) At this point we asked for another room but he said they were completely booked. We were booked over, another guest came to our room saying it was his on our last night there. We went down to the front and they claimed we had already checked out but our stay was for another day and we clearly hadn’t checked out. (We still had our working keys)!They wanted my card to charge me again and i told them no. My husband told them we would leave that night if we were refunded for the whole trip because we had nothing but issues. They didnt refund the whole trip after we told them we would leave that night but they told us that we HAD to leave that night even though my card was charged for another day already. This was our wedding anniversary. We didn’t spend a ton on the hotel because we planned to do things (like be out most of the time) while we were there but obviously we won’t be picking a super 8 again. We filed a police report because we weren’t sure what to do and after explaining everything to the police about basically being kicked out, the police told us we would have to take them to court and this has happened before in the town at different hotels. Just be careful booking here. Make sure you get a copy of all things from the front desk.

.

Easy parking safe place

Restroom door was rotted and veneer peeling up about 12 inches. large hole on the back of restroom door. Visible black growth of some kind on the jacuzzi jets in the bathtub. Dark mold spots on the ceiling. Bed had huge dips on each side from overuse. All furniture in room very worn out in appearance and function. Plug on nightstand for phone charge so worn out that it was unusable. Parking lot looks terrible and has a van parked in the back that all tires are flat, doors hanging open appears to have been there for months. Room was very noisy from highway traffic.

Our sheets, towels were clean. The bed was comfortable. But while the room was surface clean, there was a not-nice odor and the curtains and upholstered chair had lots of visible staining. My white socks were also dirty after walking around in then in the room. We also had issues with little things not working (TV remote, one of the bedside lamps). So if you want a decent bed in a safe room and a simple breakfast it was fine and one of the cheaper stays in the area. But it wasn't so cheap that we didn't expect better.

Room was clean but cockroaches in the bathroom and the poor blankets and covers on the bed