Overall Ratings & Reviews Holiday Inn Express & Suites GREENVILLE-SPARTANBURG(DUNCAN), an IHG Hotel

We had issues with the bathroom.

I slept very well and the walk in shower was amazing. I wished the indoor heater was working but the hot tub felt great. The only problem was the lack of signage from the main roads. I felt lost getting to the hotel.

Enjoyed our stay

I was at the end of a road and it seemed to be a hangout by locals

The room was clean , quiet and had lots of room. Didn’t expect to have a full kitchen, that was an unexpected surprise! Bed was comfortable, ac was great! Checkin and checkout was fast. The desk clerk was very knowledgeable, told me about breakfast times and the deposit that would be needed and when it possibly would be back in my account . Happy trip!!!

Reservation got messed up which I am partial to blame due to not checking behind but it ended up costing me a lot more per night to get the problem corrected. The evening manager was like it’s not her problem so she very flat about. The keycards for the rooms had to be re issued 3 times because they were getting turned off. Met several people at breakfast who stated they they lived in the hotel which was not expected for a holiday inn. Several subjects eating breakfast that was either barefoot or in socks with pjs.

Older hotel, has seen better days, but is clean and staff is friendly.

😊

Close proximity to many restaurants. Helpful friendly staff. Clean property

I really wish Expedia had it listed on their site that the hot tub was under maintenance so was not operating , being completely remodeled. We booked mainly to have this feature during the cold evening. Front desk was nice. Wish Expedia made it aware to its customers. Otherwise the rooms were good and clean

Just what the doctor needed

The room was very large, the bath was fully renovated. The bedroom, kitchen and living room were not renovated and I personally do not like carpet anymore in hotels. furniture was old and carpet seemed clean but I felt some allergy during the night. Replacing the carpet by a hard floor is my recommendation.

It was an amazing stay. Staff was so kind and friendly. Room was clean and the Bed was so comfortable. I HIGHLY recommend to stay here.

Great

Kristen was amazing

Power went out for the whole 3 days Hotel staff never offered water or nothing & still charged us for 3 dollar bag of chips to eat very unacceptable

They had no electricity so we could not check in can you help me reschedule my reservation

We have stayed a number of times in this hotel since it was new. However it has steadily gone down in our opinion - not in a big way but in steadily noticeable little ways. For instance, our room during this stay had a light bulb missing from one of the reading lights by the bed, the in room coffee maker didn’t work and the refrigerator had not been cleaned out and there were still two partially eaten pint containers of ice cream in the freezer part of the unit.

The place was clean and quiet, very nice place. The only drawback (which is why it lost a star) is that the place is titled "inn& suites", with Expedia stating that the room sizes are 500 square feet. They are not. They are just your normal 300ish square foot hotel room. I thought I was getting a very large room or suite, but I did not. And I paid more for this hotel than I would several others in the area for that size, but it turned out not to be the case.

Great place