Overall Ratings & Reviews Crowne Plaza CHICAGO SW - BURR RIDGE by IHG, an IHG Hotel

The price was decent for the amenities, but I found the cleanliness to be lacking in most areas. Underneath our bed was filthy, and the shower had visible mildew with hair left over from the previous guest in it. The pool area was a bit dingy, and The many occupants of the pool that they made the water cloudy and somewhat dirty as well. Staff were very friendly and helpful, however.

The breakfast was a joke. Not worth $19. A lot of misinformation about when it was included or not. The front desk staff inflexible. A newly engaged couple was celebrating and they wouldn’t even comp a breakfast. Also because I made my reservation through Expedia where I got a flight and hotel, I was advised I could not get the points because I didn’t hook direct. Finally, the floors were filthy. I wore shoes the whole time and walked only to/from the bathroom yet when I go into the shower, I left dirt marks from dirty floors.

I checked in at 2 am after working all day and then flying. The bed had stains, the bathroom floor was dirty, the shower was not cleaned and the mirror was broken. I went to the front desk and told them the concerns. They asked if I would like to change rooms. I said no and booked different lodging. I asked for a refund and they stated they would call to confirm the refund. They never called. I called back. I couldn’t get anyone to help. I asked Expedia for a refund and it was denied because Expedia couldn’t get a hold of the hotel to approval.

Great

Everything was good about this place, only thing that really sucked was the fact that our check in was at 3pm and they told us they couldn’t check us in for an hour due to having no clean rooms. We didn’t get into our room till 4:30pm and had to be somewhere at 5pm. Very inconvenient

Smooth and pleasure visit.

The bar tender was very friendly & the front desk staff were very helpful

Rooms were clean but the elevators did not work and the interior is fairly outdated.

Stayed here for a couple of nights. The bathroom floor didn’t feel even. Like it was a bit hilly. Thank God they got the instructions in the shower to turn on the water! You can hear the other people in the next room. Especially in the bathroom you can hear the neighbors clearly. The pool was nice and warm. Wish they had a microwave.

Wonderful location and staff. Very nice and helpful.

Friendly check in and easy to park. Clean and large room with great air conditioning. Convenient to shops and restaurants 3 minutes away.

We weren’t a let to check in until about 5pm because they were still cleaning the room. But I couldn’t get a late check out because the room is booked

Front desk was very helpful a couple of times when I needed help

Very friendly and inviting.

The Bartender, Thomas, was the best!!

Comfortable , clean & friendly staff

Room was very clean, there was house keeping offered daily without having to ask for it. Staff were very friendly. Location was great almost in the middle of every place we wanted to go to, including airport and downtown. Only issue we had was the bathroom door did not lock and some ceiling paint was peeled off.

The room was clean and comfortable. The staff were friendly and gracious. The breakfast for $11 was well worth it. The only minor detractoon was that we thought the hotel had a hot tub available to all residence from what hotels.com was indicating, but we discovered that evening that a hot tub is only available to person's who reserve a suite and not for person who reserve regular rooms.

Great hotel

Housekeeping went into our room when my husband was getting dressed and it wasn’t check out time So insane. So unprofessional