Overall Ratings & Reviews Americas Best Value Inn Martinsburg

People outside, yelling and clearly using. Room was disgusting and you could smell the cigarette smoke before opening the room. We left right away. Very disappointed that Expedia would allow this motel to advertise when they’re using misleading photos and there’s no way others left positive reviews.

Bathroom was horrible

The staff told us that the air conditioner was barely leaking on the floor and for us to not turn it down too low under 60. We never took the air conditioner below 69 and every day five or six times a day i had to clean the water up off the floor from the puddles that was in front of it. This morning I woke up and our entire room was flooded with two inches of water destroying several of my boxes and my personal items. I explained to the front desk what happened and they told us to either pay $80 or get out for the next day instead of trying to accommodate me or fix the situation at all. During cleaning up the water I pull the refrigerator and the electrical surge protector is laying in a puddle of water on the floor connected to another surge protector as well as several cords plugged in. Management sent an older lady to put blocks under the front of it. She took off the facing and the entire unit is nothing but black mold. The staff was horrible the management is horrible I have roaches in my belongings now because there was ROACHES EVERYWHERE. It's a horrible place to stay I would never recommend this to my dog. The better Business Bureau is definitely getting a complaint from me as well as three or four other guests about this place. They are called slumlords. STOP STEALING PEOPLES MONEY.

The room was okay.

There were roaches crawling on the walls, dead roaches and dirt all over the bed, disgusting place. One of the worst I’ve ever stayed at and that is saying a lot. I have photos of all of it.

Sink pop up didnt work

Nice place

As far as Martinsburg goes for value in a hotel. This is it.

Cpol

Front lady was awesome n super nice

Dislocation is my halfway point whenever I leave North Carolina and head toward southern New York. The people at the front desk do a nice job checking me in and getting me a comfortable room. Can't say enough about them keep up the good work

The staff was helpful and friendly.

Had roaches in the room.. lamps falling off the wall.. narcotics dealing and yelling going on all hours of the night

Very clean and quiet

Had an issue with the booking and didnt realize The app had booked me for The week before I actually needed the trip to be. Did not realize the issue and trying to talk to Hotels.com and also the management of the property, they refuse to accommodate or refund the mistake, therefore i wound up going through my bank to refund it. I know this place was not busy to begin with from the last time I was there, so there’s no reason why they couldn’t change the booking being that the hotel wouldn’t have lost any profit, Although the last time I stayed there, it was not an Impressive booking in general. The room was not exactly the cleanest and they were in the middle of “”remodeling”. This is a no-go for me. I go ti wv often, but refuse to book this place again.

It was just OK.

I took a long drive to my destination. I completed what I needed to complete. I met with a friend before I started my drive back. This is always a good stopping point after a long day. The person at the desk is friendly even though it is late at night. The room is clean. The TV works well with many channels. I get a good night's rest and can complete my drive back. Thank you Knights Inn in Martinsburg, WV.

The first room had bugs we were moved no questions asked the staff was friendly enough but unfortunately a motel needs more than just friendly staff. The beds were not sized right so the bed base stuck out way too far getting out of bed and hitting your leg on the metal frame not fun. The bathroom door didn't stay shut and you couldn't lock it. The fridge didn't keep things cold and it smelled rotten it hadn't been cleaned. At night you could smell pot so one of the other guests were definitely smoking weed and these rooms are non smoking rooms so having a headache and stomach ache from the smell every night I'd say no thanks

All good

When I pulled back the covers, they were dead bugs and debris in the bed. When I complain to the office, I was told that I was giving the choice of not renting or renting the room. My girlfriend refused to sleep in the bed and stayed up all night smoking cigarettes in her car. The place is not clean at all. I am staying at the Hilton now and paid $140. I paid $98 to stay at the Knight's Inn. I felt like I was taken advantage of.