Overall Ratings & Reviews Holiday Inn PORT OF MIAMI-DOWNTOWN by IHG, an IHG Hotel

As Pictured; Good location;

Outdated!

The AC was not working We paid for 3 breakfast buffet when we made reservations We only got 2 and they refused to honor or refund

We were only there for one night, the room smells bad, dirty, very dusty, unpleasant, also no air conditioning, horribly hot, I do not recommend it at all.

When we arrived the air conditioner in the main lobby was not working. We arrived a few hours before check in and had to endure the heat in the lobby. The breakfast was good. The staff was professional and friendly. There was a lot of activity in the hallway, doors slamming and the smell of weed.

Great people great food breakfast is delicious

Terrible service. Loud and gross. Last time for holiday inn for us. Too many similar experiences.

Nice room, very comfortable and we had view to Bayside.

It was ok not great stay

The locals from Miami told me that this hotel is in bankruptcy. No air conditioner in the whole hotel. Why wasn’t this in the disclosure that this was in bankruptcy I paid 245.00 for what?

Checking into the hotel was quick and easy, the room was fair - clean but the air quality was poor and the carpet in the room is disgusting, needs serious cleaning.It is not suitable for allergy sufferers. We chose this hotel because of its close proximity to the cruise port and the area has plenty of conveniences - it's acrosss the Bayside Market, lots of coffee shops, dining, shopping and entertainment. The majority of the guests are cruise travelers, so the day of departure trying to check out and get on an elevator took us 30 minutes. With only 2 working elevators of the 3 and poor air conditioning in common areas, it was a nightmare. I dont recommend waiting close to check out time to depart. Also and uber/taxi to the port will run you around $30. This hotel needs a serious upgrade especially for what they charge to stay overnight.

This hotel was rundown and nothing like I remembered it years ago. Time for a remodel.

The AC was not working and the place smells bad

Perfect location for cruise but the hotel is horrendous. It smelled old, bathroom was dirty, carpet was ripped and the pool was closed. Very raggedy….

The hotel staff was excellent. The location is perfect for shopping, dining and some activities. The hotel needs to be severely over hauled. Carpet is warped. Sinks clog very easily, bathroom in general needs up grading. Few outlets in room. Bed though comfortable had ripped covering. The cleaning staff did a great job keeping the rooms neat and clean, the room in general just run down.

We really liked the location of the property and being a walkable distance to pier 5. The staff was courteous and nice. The room was underwhelming. The paint job on the walls was uneven. The bathroom shower looked to have mold on the ceiling. The shower handle was loose like it was going to fall off any moment There was dust and debris on the edges of the bathroom floor. Also, it was clear the bed sheets were not washed after previous visitors because there were black stains on the conforter.

The room smells and is so run down looking. There is no cold water in the sink, no water to drink in the room and no fridge in the room. Bed sheets feel crusty and uncomfortable. I’ll never come back ever!

This hotel is the worst holiday inn I have ever stayed at. It doesn't even have a sign on the front. Very old not updated. Carpet old and dirty. The rooms bedding was worn in need of new mattresses. The bathroom had wallpaper coming off the wall, the tub was stained and very slick, no water pressure and mold on the tile. There was so much noise from people running up and down the hallways. Air conditiong or should I say lack of. No ac in foyer and the room never really cooled off. For $250 I expected more. The only good thing was the location right across from the bayside market.

It was great

Great location and the lobby would make you think the place is nice. Rooms stink, toilet ran all night, was basically grossed out by the place