We stay here fairly often, this was not one of the better experiences. The room smelled, likely a mix of cleaning products. Bathroom was awful. Very strong cleaning products used, then the bathroom door was shut tight and left in a room with the heat left on in warm weather with zero ability to vent the room. Took hours to cool the room down and for the smell to dissipate.

Our stay was amazing but our check-in was terrible. An Indian guy did our check in at the hotel. His name is “Rusho” or “Rushi” something like that. He was extremely rude. Not helpful and was stressing us out. He don’t even answers any of our questions properly and just wants to finish the check in as early as possible so that he can sit in the back office and play phone. Also around 9:30pm we called the front desk to inform that the AC is not turning on. Unfortunately the same guy answered the call and told us to play around with the thermostat. We even told us to send someone in the room and he rudely denied and told us to figure out by our own. Later on the same night, I went to the front desk and the night auditor was very kind and he helped us to fix the ac issue. My only advice to the management team that all your staff are very nice except that Indian guy who did our check-in. Please train him well and make him ready for the customer service role especially at the front desk. Because of that staff, hotel will loose its positive impression and many guest will have an unpleasant experience. Please fix it. Everything else has been very good.

Threre are amanities however, gym was smell so bad and uncleaned.

Best Western is one of my favorite choices. Always clean, great beds and accomodating staff. The pool at this location was very warm. Loved it. And there was a sauna.

All good and enjoyed very much

helpful staff

Breakfast was fresh, Staff were very friendly and accommodating. Room temperature was comfortable. Very clean rooms. Negatives were shower pressure was low and I picked up a screw in the parking lot resulting in a flat tire. There was construction materials that weren’t cleaned up In the parking lot. ( screws, nails, wood etc.)

Excellent price for Toronto area (Woburn), easy access to Hwy 401 travelling in from the East, very good free breakfast, free self parking, swimming pool, Stage 2 EV/PHEV charger available, car wash service and Petro Canada gas station available nearby.

The room was very hot and I couldn’t get the air conditioner to work.

The hotel was pretty nice. The bed was comfortable. The pool and pool room were VERY hot, which made us feel a little bit sick. But overall it was a good experience.

Nice

Nice Breakfast Staff. Warm pool

My wife & I stayed here with our son as part of his birthday trip to the Toronto Zoo. When we arrived a the hotel, we were unaware that the property did not accept debit cards at the front desk for check-in, you must have a credit card with chip at time of check-in, which we did not have. For a brief moment, we thought we'd have to drive back home roughly 3 hours after a long day, but the hotel manager Mohammed (Hopefully I spelled that correct, I apologize if I did not!) overheard our situation and offered to work with us and offered to make things right! Overall, great experience at the hotel. Room was very clean, beds were very comfy, my son enjoyed the couch in our "New Home" as he kept telling us. Pool was nice and clean, breakfast in the morning was a big hit. We don't travel up this way often, but will definitely keep Mohammed and his team in mind if we need to stay in the area again! Thank you again to you sir for talking with us and offering a solution!

Good

You can tell the staff really care about your stay and the property. Very clean and everyone was very kind.

This was my third stay of 5 or 6 days in the last 12 months. Location suits my personal needs. Staff is helpful. Room is clean. Breakfast is exceptional.

Room was clean. Great breakfast selection. Easy access to 401.

Well maintained hotel. Clean

This was a fine property. The location is industrial but there is a very nice Keg steakhouse nearby, as well as a convenience store that has prepared food. The hotel also has some snacks at the front deck but no restaurant for lunch or dinner. The complimentary breakfast is decent. The only issue for me is that the blankets were thin and there was no extra blanket in the closet. I liked that temperature control really worked well (in some hotels it doesn't!) so i was able to adjust to a comfortable temperature due to the think blanket coverage.

Pool was fun for the kids