Overall Ratings & Reviews Hotel PortoBay Santa Maria

My wife and I had a great stay. Perfect location to everything in Funchal.

Lovely hotel, wonderful staff, delicious breakfast

This was our ninth visit to Hotel Porto Santa Maria and as usual it did not disappoint. The staff are so welcoming and friendly. As usual, nothing's ever to much for them and it's refreshing to see the same faces all around the hotel. We find it a peaceful haven. The cleanliness is excellent. We usually only have breakfast which is substantial and varied. Happy hour is a bonus and we enjoy working our way through the fab cocktail menu. Situated, towards the end of the promenade and in the old town, it's surrounded by many good restaurants, for those who don't want to take advantage of the dinner package provided by the hotel. It's also very convenient for the cable car, fruit and flower market and the cathedral. The pool area leads directly onto the prom and there is a raised area, for a leisurely lunch whilst watching the cruise ships berthing. The Porto Santa Maria also has an indoor pool, spa, where you can have a beauty treatment and a gym. WE cant wait to return, at the end of November, for the Christmas lights turn on!

Great location with view of cruise ship harbour, friendly and very helpful staff. Best of Funchal within walking distance. kitchenette facilities in studio room. Loved everything about it.

Loved the location,

I loved the location, close to the Botanical Garden cable car and numerous restaurants, the pool area is lovely too

Great hotel. Everything was excellent, Wonderful breakfast Very friendly staff and close to the city centre. Looking forward to a return visit in March.

Great location in the heart of Old Town. Super convenient. Very mixed experience with staff - some we just simply rude. Majority were unfriendly. It is also worth noting, we're in our mid 50's and we seemed to easily be the youngest guests there by a couple of decades! No disrespect intended but we literally felt we were staying in a senior care home. Adults only is great but this was on another level! The hotel is also very dated internally and they need to invest in bringing it in to C21st! We wouldnt stay again.

All well but heavy cigarette smoke and smell in the room from chimney neighbors. Looks like many Europeans are all chain smoker's! Staff apologized but the law is not in their favor - nor in favor of nonsmoking guests. At time we had to run the AC at full strength and keep the slider open. Other that - beautiful place, great service and great people!

Very mature clientele in this adult only property. Beautiful ocean front view from our room. Responsive front desk. Rooms were carpeted in main area. Breakfast buffet good selection with slight changes in offerings daily. Steps from the old town - more touristy area so depends what you like.

Fantastic hotel with friendly staff, spotlessly clean and right on the sea front

A great location. Spacious rooms. Disappointed that our seaview room had a wall instead of an iron balcony so could only see the sea if standing up. Should be sold as a partial seaview room and not charged at the full seaview rate. Lovely clean property.

All aspects of this hotel were fantastic from the friendly and accommodating staff in the restaurant, bar area , front desk and spa services. The hotel rooftop was excellent and enjoyed the special event of bubbles and sushi. The location was very convenient for walking to many attractions. Nice to have on site parking and the breakfast buffet that was exceptional. We enjoyed staying here and would highly recommend to others.

Great hotel. Stayed many times. Staff friendly & good service. Food excellent

All excellent

A beautiful property in walking distance to everything in Old Funchal. Our beautiful room was on the ground floor and overlooked the pool and out to the ocean. The staff was helpful and polite. We will be back!

I went in July 2024 and stayed in an ocean front suite. We loved our room, the hotel is beautiful and the staff were very friendly! The location is perfect for walking around, close to many shops and restaurants. The breakfast buffet was delicious and the pool area is clean and relaxing.

A great hotel on the sea. Courteous hotel staff and services. good breakfast It is highly recommended

Superb hotel in a great location. Very clean bedrooms and all areas of the hotel. The breakfast was brilliant, with lots of choice. But the best thing to me are the staff, who are all VERY helpful and cheerful. You can have a lovely building, rooms, food etc, but if the staff aren't pleasant then it's not good. I have to say ALL the staff members i met were ABSOLUTELY AMAZING. VERY LOVELY HOTEL.

Should be 5 star