Overall Ratings & Reviews Extended Stay America Suites Great Falls Missouri River

The hotel was on a great location just beside the river trail. It was lovely walking out of the room and stepping into the river.

A nice location on the Missouri River. There are several restaurants within walking distance. The CM Russell Museum is a must see if you like western art.

Bathroom door hinges should be reversed in my opinion.

We arrived after 11 hours of driving to be told by the desk clerk that Expedia cancelled our reservation (which was made in March). She could not tell us where we had been relocated nor would she let us use Wifi since we weren't registered guests. We were given a 1 800 number for Expedia customer care. Those agents were wonderful. It turns out it was the hotel that cancelled us, not Expedia, because they were oversold. They told us they had no alternate accomodations for us. Also couldn't tell us why they picked us to cancel the MORNING of our arrival, even though we booked 3 months ago. We spent an hour on the phone with Judy, from Expedia (excellent agent) during which our hotel miraculously found us a room. We finally got to a room about 90 minutes after this all started. We were not called, emailed or sent a text about the cancellation. The desk clerk was apologetic but completely unhelpful. The hotel should have found us an alternate and told us before our 7pm arrival. We received 2 bottles of water as compensatio . I will not book with this chain in future.

The hotel was good for us. However, management needs to change their statement of "breakfast included" as what was provided is definitely not a "breakfast. Two coffee carafes, some tea bags are definitely NOT a breakfast. There might have been some muffins, but we left quite early and there was nothing then? "Breakfast Included" is very miss leading.

Lots of issues with the wifi this time. Not sure why it kept dropping. Also I was watching tv and the channel went blank, no signal of course just at the end of the show. That's never happened before. Room had a weird old funky smell that wasn't pleasant.

We were pleased with the cleanliness of our room. Bed was comfortable.

There was blood and other stains on the bed sheets. There was blood smears on the bathroom wall. And there was sticky liquid residue on the floor around the night stand.

Cheap & clean

Average motel Needs to more follow on repairs patched wall in shower but didn't repaint it. Had lots of dogs running around motel and barking in rooms and staff ignored problem.

I like that this hotel decorates for the different holidays. Front desk staff are always helpful. Although I don't think it's appropriate for them to sit on the bench outside the doors and smoke when there is a No Smoking sign on the bench. The elevator floor could have used cleaning as well as the light in it is pretty dim.

Waited 10 min for oncoming staff to us incheck us in. Lobby

Right along the river.. gtass and parking lot was clean

we got to check in 15min early

Like location

Not enjoy plugins in the rooms

Average stay

Older property with furniture tearing apart along with the kitchen paneling falling apart from the counter. The hallway lights are low and my 6'3".

Reasonable price.

short stay. Easy check in