Overall Ratings & Reviews Homewood Suites by Hilton Cleveland-Solon

The hotel needs to be updated. Workout room equipment didn't work.

We went because we stayed there before in this area and the first time was awesome. Its a roomy comfortable room. This time was more "awww" sad face and "some" things were missing. The showers should be given more attention. Slow draining and the glass doors along with many handles were not clean. Understand unforeseen occurrences exist, if you need the pool, check before you go. It was down the days we stayed. The queen bed we had was more princess than a queen. I know the difference in sizes. I really wish I had a tape measure to prove it. No bedbugs! We had a gnat issue but I believe the whole buiding had to deal with that. The staff was friendly no issues at all there. It's also in a quiet area. Im not a gambler but in some instances in playing the lottery I understand you can still win if you match a few of the numbers on your ticket. The same can be said with our stay here. Its a gamble, may not win everything but you'll get something out of it.

The hotel stunk, the rooms were dingy, the pool did not work

The stay was great, the property was clean, however the pool was out of order and I feel That should have been disclosed at the time of booking. I would have chose another hotel.

Smoke alarm went off twice in one night. Told us it was from a guest leaving the shower on too long and steam triggered the smoke alarm. No fire department response. No discount offered on at least some of our 2 night stay

Overall the property was wonderful and very comfortable. Our visit was somewhat marred by our room overlooking a public grilling patio where people were hanging out, talking loudly and playing music till quite late. If we hadn’t been so tired I suppose we would have gone down to the front desk and asked them to handle it. But we were tired and just annoyed. That said, the rooms were clean, spacious, and comfy. Breakfast had several options including proteins:). Loved the bathrooms.

Clean and nice workers

1. About every 2 days of our 7 days stay we had to go get new keys from the front desk because ours would stop working. We were up on the 3rd floor. 2. One of the elevators was broken for two days, making the other working elevator very slow to use as the entire hotel was then needing to use it. 3. The breakfast attendant most days was lazy - forks/plates/food would run out and I have no idea what she was actually doing. They also choose to not have the waffle station out on weekends. 4. The key never worked to get into the pool- we always had to go to the front desk and they had to call engineering. The pool was also unsafe - they had two dehumidifiers in there powered by long extension cords that were just laying on the ground and definitely getting wet when people would walk around the pool. 5. The fire alarms went off at midnight two nights in a row - once for over 20 minutes. When I asked to speak to the manager the next day about a partial credit to our account, the clerk at the front desk said there was nothing they would do about it and that it wasn’t their fault. I was able to get one night credited back on our stay by using the chat feature in the ap. 6. Our daughter got sick one night - I called the front desk to see how if we could get some cleaning supplies I was told she would not leave the front desk and she didn’t have access to any cleaning supplies. Overall dirty. We will never stay here again - Will pay extra for the Townhome Suites next door.

found a bed bug in the room. fire alarm went off twice during the stay in the middle of the night.

Awesome

Concierge and staff were great! Room was outdated, washroom was dirty, bed and sofa were not comfortable.

The room looked nothing like what I booked. Fridge was broken so they had a wine cooler on the table as a replacement. The couch was sunk in we were so uncomfortable we check out the same day.

They need to be better with the cleaning

I booked a room for 5 people. There were not enough blankets and pillows for 5 people. I sent my 17 year old children to the front desk to ask for more and they were told no, that they didn’t have anymore blankets or pillows. I called the front desk and was told the same thing. It wasn’t until 1am that we got more pillows and blankets that were retrieved from an empty room.

The tub was peeling so it had a red stain underneath that was unappealing to my wife and kids who did not want to take a bath in the tub. The shower nozzle was stuck in the down position and had to be yanked hard to rob the shower on. The kitchen area had a fishy smell that we could not find the source of. The bed as sunken in and not comfortable for sleeping for a pregnant woman. Finally the bedroom area was dusty

The pro

The person at the front desk said the pool was open When we got there they said they couldn’t open the door to get access to the pool

I stayed here a decade ago and it seems there have been no furnishing updates since then. All furniture in the room was very worn and sagging - so not at all comfortable. Bathroom was as clean as they could get it but it’s old so dirt buildup in corners and grout lines; tub stained from years of use. That said - the people - every single person - was kind, knowledgeable, considerate and professional.

Staff helpful and friendly.

The day we arrived the incidental fee was raised to $150 from $50. We were not informed before stay. The dresser draws in one of the bedroom did not close. The dishes were still left in the dishwasher and the pool was closed. They offered a hotel 7mins away to use their pool. 😡. Time frame for pool o line was different once we arrived to the hotel.