Overall Ratings & Reviews Extended Stay America Suites Lubbock Southwest

The elevator made a loud horrible noise when used. No certificate was posted in the elevator but did say it's at the office. We asked the employee working to see it and she had no idea what we were talking aboit and then said it should be in the elevator. She then showed us an occupancy certificate thinking it was it. We reply it wasn't. Never was handled

okay

The shower head was duct taped on. None of the lamps worked, the sink wouldn't drain.The area was overrun with homeless and vagrants. I was afraid my car would be broken into. When i talked with the front desk they didn't care.

Very basic room and furnishings you doesn’t have data on it

Great hospitality

The trash cans in room 307 were NOT cleaned out

The rate was great and the bed was very comfortable, staff were freindly and accomodating as well.

Rooms was clean nice , staff was very nice and quite

The room was fine to stay in for the weekend if you aren’t wanting anything up scale!

I booked a room here through Expedia about 2 months ago, only to be told upon arrival that they did not have any rooms. I immediately called Expedia to get my money back. They directed me back to the hotel. I have sent emails, called and left messages with front desk staff and I am yet to have a member of management return my call to discuss my refund. I guess, in essence, they're just going to blatantly steal my money from me and give me a big middle finger while doing it. Thanks Extended Stay - WELL PLAYED!

It was quite

Was nice and clean and very quit and friendly staff

Hotel room wasn’t clean, mold in bathroom, stains on chair, sheets were stained. Changed room, it was a little better, sheets were clean. Needs to be renovated and cleaned.

I would not recommend for my worst enemy to stay at this hotel.

It was disgusting, everything was disgusting,

It was great and we really enjoyed the kitchenette. The bed mattress was somewhat uncomfortable for me and my back but I survived. I loved having a room next to the exit door to let my dog outside.

Horrible customer service. The manager was unorganized, not helpful and rude.

For double occupancy you get one wash cloth and two drying towels. The first night the room we were in wasn’t clean and the manager that came on the next morning said that the room didn’t suppose to be rented because it was clean

This place smelled trash. Checked in, went to the room and left less than 5 minutes later. Requested a refund but probably won’t get it. Funny thing is the guy who checked us in said he understood why we were not staying there.

The keypad on the door didn’t work properly, even the employee barely got in and I was told if I wanted in the room she would have to open the door. The building had a gross smell.