good

Love this place

amazing

excellant

We were 1st put in a room that is seldome used, not serviced by the elevator and gave the impression you were in a 3rd world country. Stayed night, complained to Expedia, they had us moved even though they were fully booked. Be careful when booking, confirm your room is serviced by the elevator, that way you can be sure your room is good.

Clean safe location & environment is idea Food cabs entertainment is nearby

Excellent service and performance

I like the rustic look but needs maintenance. Loved my room not my bathroom so much

Giada and the Staff are excellent, they make you feel at home!!! Just a great experience and all amenities are close by and it’s locate is convenient.

People are very nice and helpful

I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests

Nice place, good vibes

Good location and very cool accomodations

Easily located and within walking distance to the beach

They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony

Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.

My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!

The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.

Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.

Close to everything, excellent for the price!