Overall Ratings & Reviews Crowne Plaza Hotel Beirut by IHG

Very polite and hospitable staff.

The reception staff are very friendly, especially Zainab and Sandy.

Excellent hotel Excellent services and cleanliness Really enjoyed staying 5 days in this beautiful hotel

the staff are very nice, the hotel is in a good shape but need major maintenance, especially the rooms

I reserved this hotel three months prior and when I heard there was bombing in Beirut, we decided to change our destination for safety reasons. Hotel would not refund us the money. Poor service and communication

We liked the location. Within walking distance of many stores and restaurants. Easy to get an Uber. The toilet was running and making a ton of noise when we got there, they sent someone up to fix it quickly. Then in the morning the toilet wouldn’t flush. They sent someone up quickly to fix it. We didn’t like that the hotel advertised a pool and there is no working pool. Our 9 year old was very disappointed and so were we. False advertising. We also didn’t like that the front desk woke all of us up (including our child) twice, once at 10:30 pmish and the second time around midnight in order to acuse us of overstaying our reservation. Which was completely false. We paid for two nights and were perfectly within our rights to be there. We needed those hours of sleep because we had a 6am flight and left the hotel at around 3am. Oh and also the first night a man woke us up at 9pm to ask us if we needed more shampoo. Weirdest thing ever. I would not recommend this hotel and we will not be returning.

The hotel base at center of Beirut, very clean, very friendly staff, good breakfast, reasonable price, goid size room, large lounge. Just very hoteland facilties

Property need renovation a bit, staff friendly and extremely helpful

The hotel is great with great amenities..

I enjoyed my stay

"A quiet hotel with generally cooperative staff, but far from entertainment places like parks and seaside promenades.

very nice and helpful staff

Excellent service. Excellent staff.

Location in Hamra easy accessible to everything Staff was very much helpful Fatima at restaurant Zainab at reception Nedal security And all others in reception and restaurant was excellent

It’s in the middle of everywhere. Very convenient.

Very good

The club lounge is out of service , the swimming pool is out of service . The reception is not very welcoming and friendly. Overall this hotel doesn’t deserve the amount of money we have paid

Excellent hotel Mr Bilal the manager was very helpful in addressing my problems the staff was attentive kind and helpful Fatima managed the restaurant beautifully she was very kind hospitable and efficient I had a great time twice in one month It is the place for me when in Beirut thank you for an excellent visit

Good service

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