Overall Ratings & Reviews Holiday Inn & Suites Goodyear - West Phoenix Area by IHG

Nice place to stay

Our room was very clean, we felt very comfortable & our check in clerk was very friendly & helpful. If in this area again, we will come back.

Great

Stayed Christmas week. Room above leaked dirty bath water into my room the second night of my stay. I was moved rooms and was told I’d receive “a lot of points” for the inconvenience the night of the incident. Upon checkout, the issue was brought up again. Front desk manager was dismissive and after questioning it, relented and said I’d be issued points. Seven days later, no points in my account and I had to call IHG’s support phone number. When they reached out to the front desk, support was told that my points were “forgotten”. I don’t appreciate dodging somebody else’s dirty bath water and don’t appreciate being lied to. Beyond the manager I dealt with, staff is great and accommodating and very nice. However, being lied to by a manager and having my issue dismissed is unacceptable. Also the breakfast is incredibly hit or miss. Great when the owner of the restaurant isn’t around, bare minimum food, no drinks, and raw bacon when he isn’t. I generally pick this place when I visit the valley and have had great experiences in the past. This trip left much to be desired.

Everything was great

Was peaceful and accommodating

Road noise was noticeable due to the hotel's proximity to the highway and off-ramp.

Comfortable beds but poor service. Restaurant has good food but terrible service as well.

This hotel has comfortable beds and good food at the restaurant, however, the service in the restaurant is terrible and slow. We stayed three nights here and each morning the restaurant opened 5-10 minutes late and the two times we ate dinner here the service was slow and forgetful. We stayed here a month ago for a night, and I forgot my computer charger. I called and told them I’d be back in a month and to please hold it for me. They no longer had my charger so that was also a huge bummer. Also, I booked a king room and at first we were in a room next to the freeway. We asked to be moved to a room on the other side of the hotel which they did with no problem but it ended up being a double queen room and they didn’t tell us that. If we would have known we wouldn’t have moved but didn’t want to ask to move another time.

No hot water! I noticed that the water was not getting ho the night before but didn't think to report it. Sure enough, the boiler was down all night and they didn't notice until the next morning.

Cam (Camila), the young lady at the front desk, was very friendly andd extremely efficient. Our room was great: spacious and clean. Our only critism is the height of the toulet. It was very low and extremely difficult to use for us " Senior Citizens witth mobility issues. Next time we'll inquire about a room with disability accommodations.

This is an amazing hotel, the staff super friendly and the Mexican food was amazing, the bar tender made it so much fun. Great location, super clean.

Easy check-in, friendly staff, clean, convenient near shops and restaurants, gas station, freeway. We had a great stay and would book here again

The desk clerk at check in was very friendly and helpful. The room was clean and had plenty of space. I would stay there again.

Very quiet comfortable and the restaurant down stairs is amazing

The property is located next to a major freeway. Very noisy!

It’s all about location. Holliday Inn was close to Phoenix. Raceway. Plus many eateries within walking or a short driving distance. A small bar and restaurant were on location which was beneficial after a long day of racing activities. The ceiling and carpet may need replaced soon but my only complaint would be is that the room need USB ports. Lucky I had a plug in my suitcase for charging. Large roon tv was a bonus.

Restaurant was great. Traffic noise not so much. Room was large and comfortable. TV could have more channels.

Beautiful room with a lot of space. Amazing restaurant in hotel! Loved our stay!

Easy check in and friendly staff. Nice property