Overall Ratings & Reviews Occidental Costa Cancún All Inclusive

Sus instalaciones están bien su alberca limpia en general todo bien

everyone was very friendly. The food could have been a little better.

Atmosphere, convenient food was ok.

Unprofessional management they will add charges that are unfair.

It was ok. Their little lounge was open 24/7 with food that was good. Their restaurants were good. But stupid that you can only eat at two only once not as many times as you want

Not accommodating to my family needs, wet my daughter’s charger and denied it. Buffet didn’t have many options. POOL WAS HOT ALL DAY

This hotel is highway robbery.

The property was well maintained, the staff was courteous, friendly. The front staff could have been a little more welcoming, they also could’ve had more staff at the front desk at one point there was only 1 person during guest he checking out. The beach area is small and too busy with boats & other motorized vehicles

Everything

Todo muy bien con el servicio y el hotel está muy bonito y limpio. Solo el buffet a veces está bien y a veces no. En el desayuno siempre está bien servido pero comida y cena después de varios días no ofrece mucha variedad y la comida es regular. Si esta lleno el hotel tienes que hacer fila un rato porque no es muy grande el restaurant. La playa muy agradable y todas las instalaciones excelente.

Exelente esperiencia muchas opciones , playa comida y turs muy completo!!!!

You do not get the room that is in the photos because you use Expedia. We booked a king need ended up with 2 fulls.

Dining options

This was a great resort for the money you pay. Excellent service , food was great too. Lots of variety. Room can use a little more lights but other than that my family and I had a great time. We loved the area as well, you can take the bus for 12 Mexican pesos and go anywhere … there’s an Oxxo really close by, which we loved also a lot of restaurants around just in case you get tired of all inclusive lol! We went for some tacos across the street. Staff is friendly , beach I calm , no waves so it’s safe. We will defenetly come back again.

Clean, food was great but beach space is very small

i liked the price

Great property

Out of the five days we stayed there we could only have two reservations in those five days. We were never told we could only make reservations two times. The buffet they had barely had any food options and it wasn't even that good. We had to go out to eat because they never had space to go eat there since the restaurants and buffets they had were so small. To go make a reservation the staff there were so mean and not being professional.

Great hotel, staff, cleaniless, good food options, pool amazing, activities, private beach, close to everything.

It was a mixed experience. The biggest highlight was the restaurant staff — they were truly the gem of the place. Service at the buffet (Albatross) and other restaurants was consistently attentive and friendly. The pool games and organizers also added a fun, lively energy to the pool area that we really appreciated. Another plus was the 24-hour snack bar, which my son absolutely loved. That said, there were several drawbacks. The food was hit or miss — some dishes were great, but many were bland or disappointing, especially at the buffet. A major frustration was being constantly approached by staff trying to sell local tours. Even after declining once, we were asked repeatedly, which became annoying. We did end up booking an Isla Mujeres tour through the resort, and it was a huge letdown. We asked to spend most of the day at the beach, but were instead shuttled through a tight schedule with little beach time, bad food, and overcrowded areas. It felt misleading and not worth the price. The resort itself reminded me of a La Quinta — decent for the price but definitely in need of some updates. As our first resort experience, it gave us a better idea of what to look for next time.