Overall Ratings & Reviews Holiday Inn Express & Suites ATLANTA - TUCKER NORTHLAKE by IHG, an IHG Hotel

It was fine I guess. Except for when we checked in the staff was not the best. Not sure what the issue was but the guy at the desk was struggling with having to check me and my family in and even at one point went into the back room. Claiming it’s because I used a 3rd party? Room was fine. Except bathroom was so small and needed just a little bit more space. Kept hitting the toilet with the door. Breakfast was actually cool because they had a pancake option but wished they offered toppings for the pancakes.

Stayed here once before and thought it was nice. Was down the hall further this time and could hear the car traffic. No breakfast the first day I was there. The pool was also closed. The drain in the shower wasnt working very good, thought the shower was going to overflow. The girl at the desk was very nice.

Hands down, Gerald (hotel manager) always went above and beyond, delivering world class service and engaging with guests. I typically stay at Marriott properties, and my decision for future stats, will lean towards HIE…esp this location. Also, Alice the breakfast ambassador is by far the most efficient, friendly, and attentive employee I have come across in that role. She knows her stuff, and makes us leaving taken care of and well nourished. It’s not just the food selection, but the attention to keep all items fully stocked, tables clean, and the experience she delivers consistently every time I interact with her. And thx to Brenda and Luis for their solid competence handling my reservations and level of service.

Room was very clean n spacious. Id definitely use them again.

Aside from the nice location (mall and restaurants nearby) and the clerk's professionalism, I have no positive comments regarding this establishment. The hotel's location near the highway resulted in significant noise. A pungent smell was noticeable upon entering the hotel, worsening upon exiting the elevator and accessing the room floors. The carpets in both the rooms and hallways displayed prominent stains. The couch in the room had noticeable tears and rips, the bed blankets had visible stains, and the bathroom fixture was broken (there was no toilet paper holder); insects were found in the bed (which I handed a living bug to the front desk clerk). The pool area lacked towels, the water was extremely cold, and unsanitary clumps of hair/weave floated in the water. Additionally, the rope separating the shallow and deep ends of the pool was broken, split lengthwise.

Great stay at the Holiday Inn.

Good nights stay

Everything

This just was not worth the money. We traveled from Michigan and the single thing i wanted for the kids was the pool. Well it was down of course not fully the hotels fault but still really sucks...next floor in room hair everywhere but we had slides to just wear around thankfully so we just didnt put nothing on The floor and then the pull out bed had food crumbs on it had to go and get new sheets. Next breakfast pancake machine not working, not enough meat was made. Food was just cold overall.

It was amazing over all

My room wasnt clean upon arrival. Once in room there was trash and food on the floor. This hotel didnt have ammenties advertised available. I was truly disappointed and it dam near ruined my stay. Guest service was nice.

Great

Great for what I needed.

The property was nice and well kept very quiet and staff was amazing.

Great

Nice hotel, parking lot is to small. Breakfast was good and hot.

My check in was great and the front desk even called me later in the evening just to ask if i needed anything.

On the first day a cosmetics event had been held that left a smell of nail paint and with respect to the breakfast very poorly served and the workers working with headphones 🎧 very bad service

Convenient

Unfortunately, this was one of the worst hotel experiences I have ever had. The room was unclean, the AC was excessively loud, and the sink was poorly functioning. The coffee maker was broken, and the bedsheets appeared dirty and likely had not been changed in quite some time. Breakfast offerings were extremely poor in quality and by 9:00 am all food were gone. I cannot recommend this hotel and would advise others to consider alternative accommodations.