Overall Ratings & Reviews Kixby

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Nice rooms, great service.

Grace at check-in was amazing and so sweet and made our first time experience in New York City great. Rodney in Lot 15 was the absolute best, great conversation, excellent drink maker, such a great person who also gave us a lot of suggestions on the city. Jose at the front desk we encountered a couple of times. He wasn’t super friendly. A little gruff, didn’t quite appreciate his tone when we asked for more towels. We were disappointed that we never got to really experience The Look-Up which was a huge drawer to this hotel. The hours weren’t too convenient and the one time we finally were able to make it up there during open hours they were closing due to weather. We didn’t quite know what was going on as we just stepped outside and a young Caucasian girl that was working there was extremely rude and told us to hurry up and take our pictures and leave. We must have looked confused and then the bartender explained it was because of the weather and they were closing up for safety which we totally understood. The rudeness seemed unnecessary. The restaurant downstairs was excellent. Fantastic service delicious food. The room on the second floor with the free water and snack was so great and helpful especially with the hot weather. We really enjoyed those amenities. Cleaning staff was on point and did a great job and we truly loved our room and the hotel location. Even with some of the low points we would stay here again and again and recommend to anyone.

Really great hotel. Loved how clean and spacious the rooms are. You can’t find that often in NYC

The hotel is located in a great area of Lower Manhattan and close to the subway. We like to walk and were able to walk to all of the sights in Lower Manhattan. The staff was wonderful. The hotel was clean and elegant and our room on the 12th floor was huge. The rooftop bar has an amazing view of the Empire State building and part of the city. Black Top Burgers, right next to the hotel, has very good food and yummy burgers. The only negatives were that the windows were not dual paned, so the ambient noise of the city was loud and I had to sleep with ear plugs, and our room only had a view of the building next door.

Good location, friendly service, clean. Roof top was fun!

Perfect location for transportation and wonderful food close by. Nice cool clean rooms

Clean, large rooms, staff was helpful and nice!

Amazing hotel in an amazing location! Will definitely be back.

Easy and comfortable location near the Empire State Building

Clean, friendly staff, easy checkin/out.

Staff was very polite and helpful. Hotel was in a great location, very close to many popular tourist destinations. Even walkable from Central Park.

Room was larger than expected and well maintained. Location was excellent and very convenient to local attractions and restaurants.

Staff very professional and courteous. Loved the rooms.

Clean and smell good hotel . Love it

Awful

Unique balance of an older building with modern conveniences.

Great stay!

excellent customer service

Excellent stay, centrally located in NYC. Very clean, accommodating staff, nicely appointed rooms, quiet, a pleasure. Would stay at the Kixby again in a heart beat.