Overall Ratings & Reviews Oasis Palm - All Inclusive

Check-in line was extremely long it took almost two hours at the time check-in time opened. The welcoming guest personnel instead welcoming you they immediately wanted to sell you packages and didn't care about your real needs they just wanted to sell. We told the housekeeping we needed more towels and come to clean our room and they never showed up. The next day, housekeeping said they have a hotel policy of not cleaning everyday and they didn't bother in notify us when we asked for the service. Since lots of people used the big pool then it became dirty very fast, not sure every when they clean it but next day you can still see a black sheet of oil and remaining of sun protector products on the surface of pool water.

Friendly staff

The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.

Great resort, the only bad side was that I found a cockroach 😔, a big one.

La estancia en el hotel fue horrible.No recomiendo a nadie esa instalación. Te venden algo online que no tiene nada ver con lo que vez cuando llegas .Para comer solo esta un bufett con alimentos mal concervados ,y los demas restaurante no funcionan después de 7pm .Las habitaciones son muy malas no hay puerta en la ducha y el agua corre por la habitacion ,los baños no drenan ,hay que llamar siempre por algun problema...si no es porque se va el agua es porque no dejaron todas las toallas o se bloqueo el baño .Muy mala experiencia en ese Hotel Oasis Palm ...muy mal servicio mal trato a los clientes en todos lados en el bar,en la piscina que solo esta disponible hasta las 8pm .Nose sinceramente todo incluido a que se refieren .

The people who worked there is really rude the customer service is terrible

Rooms need to be upgraded, falling apart, don’t recommend after what I experienced. This place is only beach time and to relax . Not much activities.

Excellent ambient, close to downtown

The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.

I need always to make a long queue to order drinks at the bar near the beach. Room cleaning was not proactively done the fiurst 3 days. Only after complaining they responded quicker and make it better

I like the kid gaming area and the different variety of kid pools, but overall I wish they had better food selections. The room was up to date and clean. Great hotel for families!

This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition. Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late. The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh. This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother. We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.

You get what you pay for. We were here in 2016 and it was ok, so I thought we could give it another chance. Immediately as soon as I checked in, I got pulled to the side and pressured for a 90min breakfast to learn more about the hotels, I said no and she kept insisting, after 10mins of back and forth we kept saying no and she just let us go. Back in 2016 and now, this is the only hotel that I have been at that they try to pressure you to do things instead of letting you enjoy your vacation. Then, the towels and sheets were stained in our room and had to request for them to be changed. Two days laters more stained towels. The shower water was cold and was told to get the hot water running I need to turn the cold water all the way, slightly turn the hot water and then turn on the hot water from the sink. Had to do that everyday to get hot water in the shower. The good food was in The Agave, La Hacienda, and Cocoa. The waiters In these locations were very kind. Tony was the most genuine waiter. There is not enough seating near the pools, so if you plan on having a pool day wake up early and find your chairs. I will say that the beach was clear, no seaweed, no waves, very calm and beautiful. My kids really enjoyed being in the water. Also, the time I did need things, front desk helped and later called back to confirm that we did get the clean towels and if the water was fixed. All in all I won’t be coming here again.

It’s ok the food ok but the rooms need to be remodeled and honestly boring no music it was very boring drinks were terrible!! Tasted like antiseptic

I didn't like the hotel, the room was dirty, the food wasn't good.

Todo fue muy bueno y nos trataron excelente

Please please do not stay here. Go somewhere descent. The food gave us e-coli and two staff members we're very rude. One was absolutely crass. The other completely ignored me and walked away. The hotel manager didn't do anything to fix the problem or make up for it.

people friendly

This is a great hotel but if you are traveling with wheel chair or walker the hotel really need to figure out how yo get an elevator to the pool area from the rooms .the ramps the offer are to incline that if your not strong enough you can lose grip and have an accident!!!! Food was great waiter awesome Leonardo and Francisco from the main buffet are spectacular. No AC in the pizza place thatsuvks

I didn`t like the bad attitude of the cleaning and restaurant staff!! very rude. The air conditioning doesn`t work in several areas, most importantly restaurants. Eating and sweating constantly makes the food unenjoyable. The food is sometimes good, but onthe last day I got sick to my stomach. I came home and still have severe diarrhea. We`ll never go to Oasis again. XXXXXXXXXXX