Overall Ratings & Reviews Occidental at Xcaret Destination - All Inclusive

Absolutely beautiful property. The staff did an amazing job keeping the cove area clear and in general amazing kind staff. The food options could have been better. Finding Bacon for breakfast was like the hunger games. Rooms held a lot of moisture.

You need To make a reservation to dinner

Occidental is very beautiful unfortunately they are limited with food options and we got sick from it

Staff was friendly and very helpful with getting you wherever you needed to go. Would 100% stay here again.

Todo estuvo muy bien

THIS IS MY 3ER TIME HERE...IT CHANGE A LOT ..NO CLEAN , EVERYONE IN MY GROUP GOT SICK FROM FOOD , ROOM WITH NO AIR CONDITIONING FOR 2 DAYS , SERVICE WAS TERRIBLE, THE HOTEL LOCATION AND AMENITIES' ARE GREAT BUT SERVICE WENT DOWN A LOT

Everything good

Muy bonita propiedad muy cerca de Xcaret. La comida estuvo bien , los shows mas o menos, mucho espacio para acomodar a todos los ocupantes.

The resort is beautiful the staff is friendly. All inclusive does not include the coffee bar or some items in the menus or the vip areas. you have to pay out of pocket. Also they do not have lotion or conditioner you’ll have to buy that too. The water in the shower would go out and come out cold. The hot water runs out quick and pack pants because they are required in the formal “you have to RSVP” restaurants.

Pretty disappointed in the service and food. I will not be coming back to this resort

Everyone is very friendly and go above and beyond to assist. Lots to do - great food and atmosphere. Drinks were good too!!!

Gorgeous property, clean and amazing staff. Our family had a wonderful time and appreciate the staff at Occidental Xcaret.

The natural beauty surrounding this resort makes it worth going, it feels like you are in the jungle, there is lots of natural wildlife and lots of trails to walk and enjoy. I have stayed at this resort many times, this would be my 5th time. I must say the food was lacking this time. Not a lot of options and the steak house served such chewy, tough meat. Overall it was a pleasent stay, though I don't think I will return to this resort.

I like the nature, animals, the lady that look after our room she was very nice. I didn't like the rooms they are getting updated, stuff offering memberships, ATM machine was out order the whole time I was there. I ask the from desk they told me that they will call but they never did.

I enjoyed staying here. It is a beautiful resort, the staff provides great service and there are a variety of food options. There are also a lot activities to choose from and plenty of swimming pools. Just walking in the resort is an experience , I would recommend an early evening walk as you start seeing more wildlife then. The staff does a great job cleaning, but with wildlife living on the property, you do come across a mess here and there. My biggest gripe about my stay was the pressure to make an appointment to be offered their membership. I wanted to be on vacation, not make any big financial commitments, although I will consider their membership, it was just not the time to experience high pressure sales.

I really liked the hotel in general, the private beach, the service, the food. I didn't like the game room; it was very expensive and the machines were broken, with no tickets to get the candy.

Great place for vacation. It has everything you need. So much fun

Access to the pools, beach, and restaurants is easy. The service is excellent in all areas. Beautiful site and around the hotel, the animals are beautiful and friendly

Kind of run down. We got locked out of our room 3 times and had to wait for maintenance to let us in but they never changed out the lock so I’m sure the next guests in that room will experience the same. 3 of the 6 people in our group got food poisoning. A few of the staff people were really great but overall the customer service experience was marginal. We definitely won’t be returning to this property

The service was great and the beach was wonderful! No seaweed.