Hacienda El Carmen Hotel & Spa

Explore Hacienda El Carmen Hotel & Spa
9.4
Exceptional
From 384 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

9.6

Service and Facilites

9.6

Traveler Reviews Hacienda El Carmen Hotel & Spa

Number of reviews per page
20
40
Top reviews
Martha
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property is my retreat when trying to disconnect and recharge! Let me say that this place isn’t for everyone! It’s a place for resting, so curfew is 11:00PM to allow every guest to rest. I love this! The property itself is a historic landmark, well preserved with modern upgrades done tastefully and practically. Air conditioned rooms, pool, jacuzzi, spa, gym, restaurant, bar, horseback riding, gaming tables etc. the rooms are exquisitely decorated with the charm of the era, and a couple of tasting bottles of the house made rum awaits on arrival along with snacks. The property also offers free tours of their rum distillery to guests along with rum tasting. The restaurant is fantastic! The menu changes daily so it allows you to taste several dishes during an extended stay. Their T-bone steak, jicama ceviche, guac and carrot cream soup were incredible! Hospitality here is above and beyond! Every member of the staff from the reception to the restaurant, spa and stables is serviceable and willing to do whatever it takes to ensure every guests has a great experience. The pool is nice and warm to spend the day relaxing. The spa is addictive with treatments that leave you wanting for more. Mary was my therapist twice an did a fantastic job! My favorite was the hot stone massage, but heard from friends the facials were the best they’ve had. We love animals so having horses available daily for riding and visiting with the farm animals was so much fun. So much soul!
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veronica
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was very welcoming and friendly. The whole place was clean and worked well for our weekend stay. I highly recommend it.
Cindy
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This was my 4th stay at Hacienda el Carmen. As usual, it was perfect. Delicious food great spa treatments and friendly staff!
itzayhana
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful space , clean everywhere , friendly , accommodating, delicious food, nice pool, beautiful views
eduardo
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Awesome
Jodie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The entire Hacienda was magnificent. I’ve stayed in some pretty nice places, but this place was next level. It’s amazingly preserved, holds the charm and character of history everywhere you look. The staff are so nice and I can’t speak Spanish but we had lots of fun using the iPhone translators. The horses and animals are well kept and healthy, the owner Monica whom I got to meet and spend time with, made me feel part of their Mexican family :)
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Jose Luis
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

El lugar es muy bonito pero más bien rústico en lugar de lujoso. Hay zonas ruidosas a pesar de que es un lugar de descanso. Aún así me volvería a hospedar ahí eligiendo mejor la habitación.
Eduardo Eder
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I loved the hacienda, it was an amazing experience ❤️
Valente
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The place was very nice historical and great service and great staff
Jorge
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

A quiet retreat in the countryside to get away of the everyday rush, no TV in the rooms, good WiFi, the personnel attentive, you feel at home since arrival!
Yasmin
icon-Business and Leisure with Partner
Business and Leisure with Partner
4.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The gate keeper makes you feel you are obligated to tip for any minor thing he does for you. They dont have a receptionist 24/7. The gate keepers sleep in the lobby. At 730am you hear the staff talking and making all kinds of noise.
Tom
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Excellent relaxing hotel and spa. Great grounds beautiful attention to detail, my only sadness was the pool was closed during our stay :(
Elizabeth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

This place is absolutely beautiful. It's been wonderfully restored and it was a delight to stay here. Make sure you stay more than one night, due to other parts of our trip we were only able to stay one night and didn't get to take full advantage of the property. Definitely leave time to explore the grounds. Our only disappointment about the facilities is that the outdoor pool and hot tub were closed even though it didn't say anything about it on the website and they didn't mention it to us (we were there in March).
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Patricia
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

An annual visit for my family. Each visit better than the last.
Marisela
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Toda la gente bien amable
Martha
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Hacienda El Carmen is a rare gem! an oasis of tranquility where time slows down, and every visit is more magical than the last. This was my third stay, and each time, the experience somehow becomes even more extraordinary. The property itself is breathtaking, a beautifully preserved masterpiece that transports you to another era. But what truly makes it unforgettable is the people. The owner personally connects with each guest, and the entire team embodies genuine warmth and impeccable service. It’s a level of hospitality that feels almost lost in today’s fast-paced world. Mornings are extra special with the sounds of the birds, horseback rides through the serene grounds, interacting with the donkeys and geese, and the stillness of nature around us. The spa is beyond indulgent, offering treatments that melt away stress in one sitting. And the food? Absolutely divine! Every meal is a masterpiece, showcasing the rich flavors of Mexico in the most exquisite way. Just over an hour from Guadalajara, this is more than a getaway, it’s a sanctuary! If you're searching for a place to truly unwind, recharge, and be immersed in authentic Mexican hospitality, look no further. Hacienda El Carmen is simply paradise.
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Rodrigo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Beautiful place!
Veronique
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The hacienda is a beautiful place but the food was very average. There were very few people there so the hacienda felt gloomy.
Sofia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The property was adorable and unique. It was surrounded by beautiful antiques that took me back to yesteryear. The staff was exceptionally friendly and accommodating and we all had a magnificent experience at the health spa where we were treated like royalty. I will to return and stay at a different room every single time. Congratulations to the owners on such an exceptional property and unique surroundings.
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Rafael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Beatifull
Number of reviews per page
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