Overall Ratings & Reviews Residence Inn by Marriott Folsom Sacramento

It was a good stay.

Nice place and good employees

Customer was great and staff is friendly and helpful. Easy walking distances to Restaurants and shopping centers

BE AWARE of large pet fee. I booked using the filter pet friendly. I paid in advance hotel, taxes and FEES. When arrived I was informed of an additional non refundable pet fee. This was not posted on the website during booking. After I investigated I saw that you have to click on pets. I thought this was deceptive and also extravagant for a one night stay. Fool me once …

The staff were excellent and appreciated their professionalism. Rooms are comfortable, spacious and practical. Breakfast was adequate.

The first night someone was prank calling our room at 2:00 am. We complained to the front desk. We just simply unplugged the landline/room phones. Otherwise the stay was superb! We arrived late and the front desk was very accommodating. Room was spacious, clean and conformable - home away from home. I would stay there again.

Everything was great, but no towels for guests in pool area. Think there were two left when I used the facilities. The hot tub was extremely frothy guessing from having my own hot tub overdue for water change. So did not use! The bedroom was fantastic very comfortable and clean and loved the second room with kitchen, dining area, etc. We would stay here again.

My check-in experience was very fast and swift. I got checked and was able to get to my room right away and the customer service was great! My room was great and the location was awesome. We cannot wait to stay again.

The rooms were spacious with a full kitchen and plates and utensils. The bed was comfortable. It was close to highway and restaurants

Great to have a kitchen and private room and bath in our suite. I was concerned they ran out of breakfast items on Christmas Eve morning an hour before breakfast was out and the pool was so chlorinated our eyes were burning.

The room was barely clean. Clean enough not to complain but shower could have been better on the edges. Breakfast was underwhelming. Poor selection. Waffle batter would not pour properly, eggs overcooked, sausages and potatoes undercooked. Juice machine did not work. Only fruit available was bananas. It was raining hard and the gutters were overflowing making a large waterfall outside our first floor room. $12 for parking when parking was free at the Courtyard next door seems to be a money grab. I will not be back.

Meh

Staff is great, but management seems unconcerned with maintaining the facilities. We have had two extended stays in the last few months and only one washer and dryer in the guest laundry facility were working. The juice machine at breakfast was broken. Front desk indicated that management had been notified, but neither had been repaired over a month later. Dishwasher in room leaked during first stay. Parking fee is ridiculous for the area, as there is ample parking. Other extended stay hotels in the same area are better maintained and don't charge for parking.

N/a

The staff is friendly and courteous. Closet to freeway for commute. Comfortable and cozy.

Excellent food

Not clean and phones not working,

This property is located in a good location. Swimming pool hot tub was terrible. There was so much chlorine fumes that made my kids sick for 3 days and the hotel management had no regrets about it. Cannot believe this is a Marriott property

Pros: very friendly staff, breakfast was decent, accommodated requests promptly, great location (had corner room) and quiet, safe area, we had pets and it was easy to take them in and out. Cons: need two people working in the evening to help with checkins, but Paul was super friendly on his own, serve breakfast longer duration and more options available for entrie time, room was not as cleaned as expected- pillowcases had hair on them, no bedding for pullout sofa in the room

Has a 2 day training. Choose this hotel for price and location. Great hotel and room was clean and comfortable and quiet at night.