Overall Ratings & Reviews Embassy Suites by Hilton Northwest Arkansas

Great location

Decent breakfast included too. We try to stay here anytime we come to Rogers.

Good experience nothing special rooms a little out dated

Convenient

Musty room, old, out dated, horrible water pressure and no hot water in the morning

The proximity to eateries and attractions

Clean and spacious rooms. Close to everything we wanted to do. Great place to stay.

1

Reserved a King room and got two double beds. No food or drink was available when I arrived. Key did not work had to go 3 times and found out the battery on my door was out. No restaurant options during the day and then coffee shop was closed because the employee called in sick. Also had to ask for my room to be cleaned st 4:00 since no one had come by

not unique, but adequate rooms were outdated and needed update not particularly clean; tub, furniture

Loved the breakfast and omelette bar!

Great location, good customer service and nice rooms.

Clean. Friendly staff. Close proximity to restaurants

We had wanted to use the spa facility but it was only if you booked a massage. The breakfast was excellent. The pool was overcrowded with children and didn’t look that clean. We got a room on the highway side so it got noisy in the mornings. It was a very nice day just not perfect.

Everyone is always so nice. The breakfast is great

Last minute trip but well worth it. Close to alot of restaurants and the mall.

Breakfast wasnt as good as we have had before at this property but everything else was great.

Excellent stay.

Stay started off terrible with tub not draining, maintenence came up at 11pm to clear drain of large hair clog, then it went from bad to worse finding debris under couch cushions so was not trusting the pull out bed sheets had been changed so went to fromt desk with the sheets and blanket from the pull out bed, was given a blanket and pillow case but had to wait 20 to 30 minutes for housekeeping to bring sheets, then discovered marks along bathroom ceiling that appears like mold, water marks down walls from condensation build up. Every wall in room was stained here and there, some holes in walls, couch cushions stained, tape from previous guests left on walls, debris in floor around trash bins, dust on everything, stains on carpets, bedroom door would not properly close, coffe pot had hard water built up in reservoir, writing on bathroom counter, etc.. around 50 pics of things unacceptable for a luxury hotel with a $200+ rate per night. Then 2 days in to a 6 night stay, I was notified that at some time in the next 4 days there would be an intrusion from someone inspecting fire panels, no way to know what time or even which day so we are held captive to our room for 4 days to make sure our service animals are not alone when they come. Very disappointing since we spent 5 days at same location last year and everything was top notch as it should be for the nightly rate to stay here. Hopefully management follows through on agreed resolution to make this right.

Staff was very accommodating