Overall Ratings & Reviews Mainstay Suites Airport

Mainstay Suites has been a perfect option for my daughter as she competes for Miss Virginia. It is quiet, but only 8 minutes away from the competition at Hotel Roanoke or the Berglund Center. Also…there is plenty of room for all the clothes she needs to bring for pageant week! The staff was excellent, responsive, and accommodating!

Air conditioning didn’t work. One outlet smelled like electrical fire when plugged into. Didn’t have breakfast even though that was advertised. Didn’t have enough space for 5 people, very tiny. Shower knob fell off. Internet was spotty. Unable to give me printed receipt.

Property was good.

Roomy accommodations, convenience, and staff helpfulness. Mostly quiet despite nearness to the airport. Air conditioning was a bit of a challenge to keep properly adjusted.

Great comfortable

So everything was okay except I was charged more than your website states I would be charged at the hotel. It was a $10 difference which didn’t break me but was disconcerting. It has never been an issue before.

Very nice and accommodating

Just to watchful especially at breakfast to where I didn't go back down to breakfast after the first time and I stayed for 6 days

Easy in a little difficult out getting back to main road

It was great friendly and clean

Room service is not daily. When the housekeeper arrived we were still in bed. I spoke to her and we agreed she would return by 11 am. It never happened. I had to collect our towels take them to the front and collect my own towels. Not what I want to do when I am not home.

We stayed just for a few hours before catching an early flight. Room was great. Very clean and very spacious. It was like an apartment with a full kitchen and living area. My wife liked the wide bathtub. Bed was comfy. 5 minutes from airport. We’d definitely stay again.

Even though the hotel was being renovated, it was an enjoyable stay. No breakfast was not a good thing, but I understand the dilemma.

Had a minor surgery and needed somewhere close by to stay a couple of nights. The suite worked perfectly. We travel with our dog and it's nice to have the extra room. Had a nice little kitchen area. Only major issue was the TV. I had to ask the front desk how to get it on and apparently you have to unplug it for 10 minutes and then plug it back in for it to work. So that definitely needs updated, as well as the TV size. They are also in the process of making some changes/upgrades so the reception area was bare and coffee stuck on a little white fold out table. Luckily the coffee in the room was better than most hotels we've stayed. So overall, we were pleased and would more than likely stay again (after the upgrades/renovations).

They are remodeling, so you may have to stay again after that is complete. But the rooms were nice, the staff was super friendly, and it was convenient to the mall, airport, and food.

Everything

I loved it the space and the kitchenette was nice

Shower and faucet worked at the same time. Couldn’t shut the shower off. Didn’t provide house keeping when asked for it.

Nice place

Very nice hotel and safe. Nice and clean.