Really nice hotel staff excellent would recommend to anyone

Breakfast was excellent but the spa and pool were closed which is the main reason I booked. It would have been good to have that information before i booked

Solo traveller on business with this being the 4th different hotel in a week. Nice warm welcome and friendly staff. Had an executive double which was spacious and the bed was very comfy. It’s an old hotel with wood panelling in the bar and restaurant which tells you the type of character property this is. Stayed on a £40 half board rate which gave me £25 food & drink allowance for dinner… this is a bit rubbish as the cheapest main was £19 and a pint was £6 so that was the allocation gone. They obviously make money on the starters and dessert's but this is wrong in my opinion, I understand there are supplements with most of these deals but at least give a guests a choice of 2 or 3 courses so they at least have a feeling of value. I had fish and chips and it was Ok, not brilliant which makes me feel like I’ve been taken advantage of. Would I stay here again, probably not but for a business stopover close to my first meeting, it was fine.

Staff were friendly and helpful. The room was clean and tastefully furnished. The hotel is advertised as Spa with pool. But the pool is undergoing a major refurb. This is only notified on the day of check in. So it’s a bit disingenuous to advertise the pool. I’m sure it will be fine once it’s operational.

Spa is no longer in use, but I was not informed of this before my visit. No information confirming this on their website, socials, or 3rd party booking sites.

Clean and nice room, friendly staff great breakfast

Afternoon tea lovely. Rooms clean & very spacious but in need of a decor upgrade. Pool nice and warm but can get very overcrowded with kids. Hot tub and sauna not working and changing rooms very tatty and in need of immediate upgrade and clean.

We went there with some friends for an afternoon tea which was fantastic, the food was lovely. We stayed overnight and our room was very spacious clean and tidy. The only thing I would say was the spa area was terrible, the changing rooms were not very nice, the changing room doors were broken, the lockers were in a terrible state and the windows around the pool had lots of leaks, moldy and not fitted properly. But otherwise all good.

Room spacious and clean. Bed was huge and so comfortable. Food was nice. Breakfast was nice the only slightly negative thing was glasses and plates were not replenished we had to ask for that to be done despite 2 staff being in the area. Otherwise cannot fault the hotel . staff were welcoming at reception

Room was clean and dry, but light for bathroom was motion sensor and kept going off all night. No spoon for the tea/coffee but the kettl didn’t flick off once boiled either. Last day the continental breakfast had no bowls out for the cereal or plates for toast.

Both times I have stayed here spa not working this should be said when booking no refund

The hotel was very quiet at this time of year. The room was very comfortable and had everything I needed, including an excellent shower. I didn't have time to use any of the facilities or eat there.

Nice building. Staff where incredibly helpful and welcoming.

Room was quiet and clean, all the staff were extremely helpful

The room was nice. Booked as a 'Spa hotel' and arrived to find hot tub and sauna out of order for the stay. Showers were cold. Stayed new years eve, and day so probably not usual for the hotel but also couldnt eat in the restaurant at 7 on jan 1st. Girl behind the bar smirked and said 'chef has gone home' shrugging her shoulder's. No notice about this or communication that there would be reduced services over our stay.

Clean room staff lovely

Lovely stay, pool was warm, bed comfortable, clean room, good selection in bar

Large room and friendly staff. This is the second time we’ve stayed and both times the pool and spas have been out of action. Very disappointed that we were not offered anything by way of compensation.

Lovely room, very comfy bed. Enjoyed our swim. Delicious food.

Lovely staff and very clean room