We have stayed here many times, with no disappointment

Our room was downgraded even though we pre paid for a pool side room and the water slide at the other pool was not working. This was our children’s Christmas gift and we were sadly disappointed.

The pool was “under construction”, put room was moved to the non balcony side to avoid construction noise so we left. The people were nice and the manger was kind. So were the front desk staff.

Upon check in we learned that the one pool and the water slide in the other pool (the number one reason we booked this hotel) were not working! While we were obviously very disappointed we were very happy with how the staff treated us after delivering such poor news.

We chose this location specifically for the atrium pool and it was out of order. There was no mention of this on the hotel website

The atrium pool was closed and there was no mention about f this on the website. We chose this location specifically for the atrium pool as we’ve stayed here before

Comfortable beds, great breakfast, clean rooms

We thought we were booked for the Delta at the Calgary airport. Arrived at this hotel- realized error - after travelling for 6 hours- Expedia nor the Delta south hotel would help us out. We were charged for both hotels for two rooms. We phoned both Expedia and the Delta south hotel and were told too bad.

did not apply my senior discount or ama discount

Reasonable price

Accommodating staff. Clean and comfortable room.

Room was spacious and clean. Staffed were helpful and accommodating

Showed up 90 minutes after check-in and was greeted by someone at the front desk who basically whispered the entire time. I could barely hear anything she was saying. On top of that, our room wasn't ready, so we sat in the lobby for a half hour until they gave us a different room which was essentially on the main floor next to the elevators so you could hear everyone coming and going. We also went to the lobby bar for a drink and the service was slow and inattentive. The waiter forgot us for a while after we asked for a final round and our bill so we sat there awkwardly until we could flag him down. Maybe we were unlucky with the entirety of our experience and this is a great hotel, but I know I'll be booking elsewhere in the future.

Good

Very comfortable and clean rooms. Staff were very friendly. Would recommend to stay at this hotel.

Clean room. Friendly Staff.

Clean room. Great staff

Staff was very friendly and welcoming, very clean and comfortable room, water pressure is great, and it is a quiet and restful building.

Had a great time at this hotel! 2 pools and 2 hot tubs are really unique. The breakfast was phenomenal and the staff was very friendly. The rooms were clean and in good condition. My only complaint was that it was super hot to sleep and the thermostat didn't seem to understand 18.5 degrees is cool, and with no opening windows it was a bit of a problem.

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