Wonderful hotel. Very friendly welcome, and excellent room.

From our first greeting at reception to our farewell, everything was great.

The room I was assigned was a large-sized suite and very spacious. The bed was extremely comfy. It had an office desk by the window and a great view of the Aare River outside with two balconies. The bathroom was spacious - I wish my stay were long enough that I could utilize the jacuzzi as well. The room was quite spacious and there was more than enough storage. Very impressive room. The hotel is centrally located and very easy to walk to from the train station and to the old city.

The building of the '50s has gone a superb architectural update and interior design is oustanding. As an Architect myself that was the main reason to chose it. Did not disapoint, even though some times interior design conspires with comfort, i est lights should consider some extra general lightning. The suite is great with several windows and balconies overlooking the Aare river and the surfers "show" at The Monter wave. Mesmerizing Indeed. Staff was the lowest point. More due to a 2/3 stars hotel than a 4 Star one. And I spend over 200 nights a year touring Europe or at Manhattan at 4 or 5 hoteles. The young staff don't seem to care at all, almost never says "Guten Tag"! Not to mention the weird inmutable system to do housekeeping prioritizing the rooms left empy and not the suites!!! Anyway could not get an early check in at arrival and our room was not cleaned until 4 PM. The lady in charge shouted at us in German though I kindly told her in German that I did not speak her lamguage. Rude as well was a lady at breakfast (Silvia) that almost through the waste coffee over me and some other guest. When asked about if a could get a napking (only one for a buffet breakfast) told me: " not now, when I have time!" Almost shouting. Peharps the hotel should consider some extra waitress or anger managment talks with staff. The icing of the cake about staff was the bartender who grave us a few ice cubes in a plastic open bag with a warning:" ice is not free here"! Room for improvmen

Great location

Centrally located, very modern, lovely staff.

Nice, clean hotel right on the river. We arrived late and left early so didn’t experience much of the town, but we walked to a restaurant and it did seem like it would be a very nice place to stay. Mixed reviews on the pillows from my group. If you like soft, down pillows, you’ll have the best sleep of your life. If you need some substance to support your neck, you’re going to have a problem here.

Our experience was great. Hotel has a great easy to walk location and the views from the balcony is amazing. The service was impeccable and without question the room was one of the better ones we've stayed in, very nicely appointed with a very comfortable bathroom, the Nexpresso machine gave it a nice touch. I would recommend it to anybody.

Fantastic views over the river, and a very nice well-appointed room.

Clean room, friendly staff and a fridge full of drinks and goodies resupplied when needed. Wonderful

The hotel is new, room size is spacious and most importantly it’s so comfy and clean. The room I stayed came with bathtub, totally love it. The staffs are friendly. I’ll definitely come back to stay when I’m back to Thun again.

This was a superb hotel

We genuinely had the best stay at this hotel, so much so we wanted to extend and stay longer. Clean, beautiful, wonderful rooms. Wonderful experience.

Hotel was in a good location. Thun was a nice place to visit. Rooms were nice

Beautiful view and walkable to the train station. Only issue was pillows quality are so bad, I slept without pillow for 5 nights.

Very nice base to visit Thun. Easy 5 minute walk from train station.

The only positive was the Location of the hotel. However, it is no way close to a 4 star hotel. I could not open the window. It was broken. When I informed to hotel staff, they said that they cannot do anything as it was Sunday. The repair can only be done on Monday. There was a live spider in our room.

Super clean and beautiful

Beautiful hotel in a great location. Very well maintained. We stayed in a Deluxe room. Fantastic views. Beautifully designed room with additional sofa space, a bath and great shower. Exceptionally clean and very cosy. Central ventilation system though means having to turn the temp right down to get the room cooled. Would definitely recommend staying here.

Overall our stay was very nice. Great location, nice and clean room. The only downside was barely working air con and not working fridge. Bit still we enjoyed our trip to Switzerland.