Overall Ratings & Reviews Quality Inn & Suites South San Jose / Morgan Hill

We had to check in twice because the first room was still dirty from the previous guest. It looked like someone had their period all over the side of the bed. The second room was just as dirty. It had also not been cleaned after the previous guest. Most of the windows on the back of the building were broken or missing the screens. The hallways looked like they hadn’t been vacuumed in weeks. The back door was missing the security fob so anyone could walk in the building. Near the managers sleeping quarters(?) it smelled strongly of smoke. Two unhoused men were having a bbq in the parking lot. The pool had been condemned by the health department! Across the street was some kind of rave event from 1992. The music was so loud! The men at the front desk looked like they had a rough night out partying and just arrived home. Hair disheveled, shirt dull, dirty and untucked. I could not make this up. We left and drove another hour to get as far away from that hell hole as possible.

The tub was slanted toward the wall which made you feel unbalanced. The tub was in very bad condition, faucets needing repair etc. The room and hall needed to be vacuumed and all was very sad!

What a disgusting place. I cannot describe in words how bad this was.

There were multiple issues with this property. Safety was a huge concern. The lock leading to the second floor was missing. Nothing in the room worked, hairdryer, TV, iron - all were broken. The sheers hanging over the window were torn. Questionable sticky substances on the carpet. Took 4 calls to the front desk before someone answered. I asked for more towels and received 1 after having to call down again to get ot brought to the room. Overall horrible experience.

This "hotel" is disgusting. There were cigarette butts in the back entrance, which that door doesnt lock. The hallways look like they havent been vacuumed in years. The smell of cigarette smoke lingers throughout the hallway. The weird guy at the front desk is NOT friendly or professional. The rudest front desk person that I have encountered. The lobby area had a super bad incense smell. The room itself was so gross. Both beds had stain on the sheets and on the curtains. There were cob webs on the ceiling corners. There were holes in the ceiling and a couple wires coming out. Someone removed the smoke alarm and never replaced it. The bathroom was not cleaned. The counter by the sink had something sticky on it. There are these small bugs flying in the room. Needless to say, I went into the room for a 10 minutes longer than i should have and realized that i would rather not catch any diseases or get bit by any bugs and checked-out.

Poor.

Room was dirty. Stains on the curtains. Garbage on hallways. overall a terrible place to stay.

The lobby was so hot and smelled horrible. This js a non-smoking hotel and you could smell cigarettes as soon as you walked in. AC throughout did nlt work. The rooms were not well cleaned. The headboards of the beds were dirty. Room doors would not cloae properly, you'd have to push or pull to make sure it was secure. Also, pool was to be remain closed, but everyone overlooked the rules. Over all i would rate this a negative 5 everything about our stay was bad.

Nothing like the pictures online, sooo dirty and stinky!!! Bad costumer service. Do not recommend it at all.

Na

Bedding was dirty.

It is nothing like in the pictures. Our room had no water coming out of faucets. Building smelled like cigarette so bad. This place needs maintenance really bad.

Service was nice. Room was awful. Very hot day and no A/C unit. Hole in the bathroom door. Staff said to contact Orbitz and let them know they are offering a 20% discount

Room was dirty. No key(card) for the room. No AC for the first floor rooms.

Cockroaches Old and broken doors and bath tub

What I didn't like about the property was that it wasn't the cleanse, and it had a smell. What did like about this place was that it was very easy to check in and staff was good.

Great good b fast

Horrible drug infested buildings, dirty bloody sheets

The room was smelling a smog

dirty trash everywhere nothing like the photos don't be fooled