Overall Ratings & Reviews Best Western Plus Riviera

The beds were so uncomfortable, whenever we moved, you could hear and feel the springs in the mattress. You could also hear all the noise from the passing cars.

Liked breakfast, very friendly

The manager Tufuga Singh went above and beyond helping my family during our stay

The staff was friendly and the room was clean. Very cute area

I liked the location, parking facilities, good breakfast and it was quiet and not too busy.

I don’t like the smell of strong and old smell of chlorine! Quite strong smell of chlorine inside the room. Overpowering bright light at the sink need to turn down the bright light.

Right next to the mall, and there are quiet paths you can take to Downtown Palo Alto and some great restaurants. The hotel is fine, it’s a standard Best Western. It’s a shame it looks out on El Camino and not on some of the parks or campus around. The old-style elevator is cute, and our kids loved the waffle breakfast; the staff were very helpful with them using the waffle maker. Oh yeah, the coffee is terrible, but Bluebottle is a short walk away in the mall.

Cons: We arrived at 2pm after a long day of travel. The front desk asked us to pay $25 for early check-in because check-in is not until 3pm. It was a terrible first impression and made the hotel feel like they wanted to get every last penny. The first night we stayed there they were repaving the road in front of the hotel. Beeping, crunching and vibrating all night. Pros: The woman in charge of breakfast was lovely, very friendly, and great at her job. The rooms were very clean.

It was clean and priced fairly. The rooms are on the smaller side but it was clean and comfortable. Parking is a little tight, if you have a trailer there’s no room for that onsite.

Great place to stay close to Stanford University

Location is in great proximity to Medical School campus and Stanford Mall. It's within walking distance to many restaurants and easy available parking as well. Some noise due to proximity to road but clean and comfortable.

The train noise is pretty loud. The air conditioner was good. Got really cool in the room.

Noisy both traffic and staff vacuming or leaf blowing at 7am!

Location

Very clean staff was very friendly. Very convenient location close to Stanford grocery stores and shopping..

Breakfast was more than a continental but not as good as I hàve had from previous Best Westerns. I love how the toilet paper and tissue were made into flowers :) convenient location near food and other leisure activities.

Great stay!

Staff was great and although this is a very dated property, the rooms were nice & the beds were comfortable.

Very close to Stanford

Everything was great. Shower pressure was amazing! Parking a little tight.