Was not a fan at all

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Exceptional staff, tons of daily activities, good food options with all inclusive, a lot of great options for kids and adults! Beautiful rooms, impeccably clean every where!

Yes

The staff was phenomenal!! I have never been anywhere and been treated any better. Hated to leave. Hugged several of the staff before I left because they felt like family

Mattress needs replacing

The VIP experience was only someone helping us with check in instead of the counter. So they changed our room to a king bed which was accommodating. This property has downgraded a lot since our stay . We have referred 2 families here and we will not refer anyone else. Now the wait staff was excellent. Thanks

The bad thing, really bad, are the salespeople who offer you a Wyndham Club membership! They trick you by saying they'll give you a discount on a massage if you just listen to a 90-minute talk while you have breakfast. But they spend two hours or more pressuring you to join. And when you finally say no, they get upset and send you to the supervisor to pressure you even more. If you continue to say no, they send someone else. In total, they ended up upset with us and saying unpleasant things to us. The next day, they don't even say hello if they see you. It was truly a super unpleasant experience. That alone was enough for us to decide never to go to that hotel again. The good thing is that the concierge (Barbara) was very attentive and helpful. Some restaurant employees treat tourists better than locals.

Excellent service, friendly staff. Everything was amazing. High recommend this place.

One of the worst experiences I’ve had Horrible service everyone is rude Horrible food Horrible staff

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Loved it

Wyndham Grand is simply fantastic property. The staff was very nice and accommodating. The food was awesome. I will definitely come again.

It was quite and not too much people. The staff was great, we meet great staff (Noe, Tomas, Martin, and others). The buffet or food was not great but ok. Wish they had better.

Great location

Super clean, friendly staff, they keep improving.

A very relaxing resort. Modern and well maintained. The staff were exceptional and very nice. The staff went the extra distance to help us celebrate our anniversary. The food was excellent and the bartenders were super. I would recommend to my friends.

It was my second time at the resort and nothing has changed. Staff and their services are as awesome as before. They are very accommodating. The food is great in all their restaurants and all servers are nice and very attentive to your needs. They go above and beyond per requests. I had an amazing stay with my friends. Thank you!

We have a 10 year old and couldn't visit the Italian restaurant because it was adults only. The kid club closes at 5 pm and the teen club has no adult supervision and was empty all the time. The hotel sell itself as kids friendly but it is not. The music of the main pool was too loud and with profanities in Spanish.