The hotel is nice, the pool was fun for the kids and the breakfast was good with many options. Upon arrival there was only one staff member to greet us and they were trying to book something for other guests so we had to wait 15 minutes while they did this. There is lots of contruction around the building and the pool has a temporary zone where a handrail should be
When booking through expedia no where did it say we were booking a room in the basement, the pictures and options all showed a window or a balcony door. When we arrived in the room the egress window was way above my head with no option of being able to reach, let alone the kids being able to climb out if needed. We asked to swap to a room on another level and were charged an upgrade fee (which was not communicated at the time). When i questioned this on check out the staff said it was due to the upgraded room with a fireplace and AC, as we didnt want the basement. I explained we didnt need those extras, it was that we didnt feel safe in the basement of a hotel in case of fire where we wouldnt be able to reach the window. They said sarcastically, "well use the door like everyone else" to which I replied "obviously we would use the door, but if the exit is blocked the window is not an egress option". I dont like confrontation or leaving bad reviews, however, coming from someone who is safety conscious this response from staff didnt sit well with me. Just a warning for others to check the room type before booking.