Overall Ratings & Reviews Crowne Plaza EAST MIDLANDS AIRPORT by IHG, an IHG Hotel

A great hotel, great staff

Hotel was okay apart from the latch on the bedroom door being faulty. A little distressed about it as it was the day I checked in. I locked the door ready to settle down for the evening, but remembered that I had left something in my car. As I tried to exit the room the latch was stuck and had to phone reception who sent someone to break me out. The saving grace is that I needed to leave the room and that it did not happen during a fire! They did move me to another room unfortuantely it felt like it was a step down from the one I was in. (It was smaller)

property was very good standard and condition / Restaurant disappointing , ordered steak M/W , steak was served half M/W the other half Rare , sent back!!

Noises fromAir con units all night !!!!

Front desk staff really friendly and helpful with local knowledge. Taxi recommendations brilliant!

Great location

Great Hotel. Sometimes can get at a great price. Double rooms are spacious and beds are great. Very clean aswell with window

Great staff with great food

Excellent hotel, amazing staff, brilliant location. Highly recommend :)

Arrived a little late. Check inn went well. Quiet night no isuses had breakfast next morning a good mix of hot & cold food.hotel looked very clean inside. Will be staying again.

We had a sofa bed for our daughter in the room. It was so uncomfortable. You could feel every wire. We picked the hotel for electric charging. There were 2 charging bays which were not marked as electric charging bays and there were 2 petrol cars parked in them so couldn’t charge our car.

Convenient location and good service. Rooms were clean and well equipped.

Overall the property was very clean and well maintained and the staff was kind and helpful. Be aware that the location and size of the “courtyard” shown in the booking images were misleading. The location was tucked away on a very, very small corner of the property. The spa was closed for renovations during our stay as well. The restaurant, Marco’s, was a big disappointment for anything outside of breakfast. Our meal order was mixed up, my partner’s steak was overcooked, both steaks were bland, and the side dish offerings were slim. I would definitely stay at the hotel again just know that there aren’t many dining options within walking distance.

Great hotel rooms and brilliant housekeeping. Warm welcome and clean hotel. Nice touch with the water cans in the room This hotel is right next to the airport so I expected aircraft noise and there is lots of it so do be prepared. It wasn’t clear that parking wasn’t included when booking so a bit of a shock to have to pay £8 a night. Restaurant was a let down for friendliness, speed of service, accuracy and general efficiency. I dined for dinner and breakfast for 4 nights and experienced the same things each time.

Absolutely this hotel has some of the most comfortable beds I have slept in at a hotel. I would definitely stay here again!

Great staff and the restaurant has excellent food and is good value for money

Great hotel with a lot of great facilities. The check in staff really helped me out and I appreciate their help.

This is a challenging review. We were really happy with the room and the breakfast (the service from the breakfast staff was impeccable and the food nice), however, after being out all day we returned at 10:30pm to discover the room had not be serviced. We understand oversights can happen, however, when we spoke to the front desk we received neither an apology nor an explanation and instead got a bit of gruff response and they asked us to wait 20 mins (given the hour and with a 3 year old we couldn’t wait that long). In the morning upon checking out, we raised it just as an aside and the lady at the desk was only concerned whether we raised it the night before, and when we said yes, she just said good - again no apology or explanation. It is disappointing as it really did detract from an otherwise great stay.

Friendly staff who upgraded this very weary traveler on checking in. Lift out of service, and was offered assist, but only had a small case and suit bag. Room excellent, comfortable, quiet. Didn’t have time for breakfast, but will most definitely have it next time. Great find, and convenient for the M1 south.

We were booked into this hotel at the last minute after our original hotel was suddenly cancelled on our arrival. The Duty manger at the Best Western Yew Tree Lodge, was kind and understanding and helped us with an earlier check-in so that we could get changed and ready for my daughters graduation ceremony, I don't know what we would have done otherwise. He helped to turn a bad situation into a good one. The hotel was much nicer than our original one with the bonus of a great restaurant and super friendly staff, thank you to everyone, we enjoyed our stay and would heartily recommend this hotel to anyone.