Overall Ratings & Reviews Best Western Manor Hotel

Excellent customer service, fantastic tasty menu, set in a period building with character and history.

I specifically booked this hotel because it said it had a gym like I do with all my bookings. When I arrived they didn’t have one

Paid extra for a king size bed and discovered it was two single beds pushed together which was incredibly uncomfortable , the bed had a huge lump in the middle. The heating did not work and was very cold. A small electric heater had been placed in the room before arrival but was incredibly insufficient . Also despite placing a do not disturb sign on the door the cleaners were banging on the door early in the morning and then expressing there outrage that they could not get in and clean. I remained silent throughout the conversation . One was adamant to enter and said “they’ve probably left and left the sign on the door let’s just go in” the other then voiced her frustration and said they would have to ”radio down” . I never realised occupying a room would be such a problem ? I then voiced my concerns to the person on checkout who was incredibly dismissive and implied it was my fault for not reporting the two beds pushed together. As you can appreciate , after showering and getting into bed to discover the beds parting in the middle I did not realise I should have gone to reception to raise concerns in the middle of the night . Overall highly unsatisfactory

Excellent, friendly customer service.

Friendly staff

Arrived and room was cold, turned on rad still cold. Called reception and was told it was due on soon. Room warmed up only for it to turn off again in night. Woke up and 2am freezing, still not on at 5am so got up and left. Not great when it’s frosty outside

Comfortable and convenient stay - staff friendly and helpful. Property in a good location and clean and tidy.

Stayed two nights on a trip too visit relatives. Immediately made welcome by receptionist Shell, who also cooked our breakfasts fresh each morning. Room clean and spacious although phone reception poor (we were at the back of the hotel, although WiFi fine). Big brand appearance but family guest house friendliness.

Good hotel for a quick stay

Just convenient for why we were in the area

Great

Lovely, helpful and friendly staff. Room was clean and comfortable. Breakfast was fresh and plentiful. We would recommend and will stay again.

We attended a weddding so instead of driving we booked a room, for the service we got i feel that their prices for a 1 night stay are too steep, at £110 plus £15 for checking in early, when this option of arriving early is a bit extortionate when the rooms are available and shouldnt be charged extra for. Also if you wanted breakfast it would have cost you £14 more as breakfast was not included in the price. The rooms are outdated and the en suite is too small, fridge in the room was empty and the tiny pots of milk were off, due to being in the heat.

.

Excellent,although room decorations was tired.

Loved this place. All of the staff was very friendly! I would definitely stay there again! The only thing I wish they had was air conditioning and maybe a little more affordable breakfast.

good size rooms, comfy easy parking safe

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

You can't go wrong with a Best Western

Some of the fixtures & fittings looked a bit old.The extractor fan in the room was particularly noisy. All areas were clean and bright. Basically a solid offering.