Overall Ratings & Reviews Best Western Joliet Inn & Suites

Clean and friendly staff.

Very good staff

NOTHING BAD TO REPORT

the people upstairs were very noisy

The only thing wrong was that the room smelt like cigar/tobacco smoke.

Overall the stay was fine, but I asked for a wake up call the last day, and I didn’t get it. I woke up 45 minutes later than I planned. I didn’t have time for breakfast, I was rushing around trying to get organized. Luckily traffic was better than expected to get downtown. So it was good except the wake up call.

our room was clean and quiet

The hotel was clean. Breakfast was good. Staff were friendly. Would stay again...

It was nice except they keep the pool and pool area cold. Couldn't even swim

A nice suite with a proper living room. Great Stay

Clean comfortable and quiet stay. Check in/out was a breeze. Would definitely return.

We checked in a little before 9pm. My daughter was looking forward to the pool but they closed at 9 so she only had a few minutes. I let her go in and front service came to lock the doors and saw she was still there. They let her stay an extra 15 minutes since we arrived late and she was thrilled. Very friendly staff, room was in great condition. We will definitely stay here again.

Nice place and very reasonable

Overall, my stay was great. However, the hotel states that there are enforced quiet hours but they were definitely not enforced. The rooms around me were screaming and yelling in the hallways until close to 3AM and no one stopped them

I enjoyed my stay very much

The toilet stopped working at the first flush, but besides that the room was decent

The staff was patient and helpful

We were in town to see family and wanted a hotel with a pool to relax in. Immediately after check-in, we got changed and went to the pool. The pool room smelled strange. There were giant balls of hair floating in the pool and it did not seem like the filters were on. I used a skimmer to collect the hair but would not use my hands to get it all in the garbage. The walls of the pool had a dark scum on them. My 9 year old saw people's names carved in the scum on the tiles. We stayed in like 15 minutes then were so grossed out we left. I reported the condition to the desk. We changed for bed after returning and found the TV did not work. We noticed a cord hanging down. We did not see an easy way to putting it in to the wall mounted tv so we called the desk. The first thing he said was accused us of pulling it out. We absolutely did not. After about 30 minutes and him try, the staffer got it to work. Ready for bed and the room was hot. We had not seen a thermostat and had not touched the wall unit yet. We tried to get it going. It powered up but did not seem to stay on. We had to push the circuit button on the plug a few times to get air moving. It seemed to fail in the middle of the night with us trying to figure out how to make it work at 3 am in a hot room. Breakfast in the morning was lackluster. The automatic pancake machine did not really work without staff coming and poking it. The hot food was not very hot. Best Westerns usually are better quality but not this one

The hotel is fine. It is not the best hotel in the city of Joliet. It is clean, the staff is nice and it provides the basic amenities that you need. If you’re looking for anything more than that, probably you should go to a different hotel but I was very satisfied with what the hotel offers for the price.

Unfrendly, inefficent receptionist. Very loud bathroom fan that long need replacement