Had a little date night, got into the room around @6pm turned on AC unit. Returned around 9:30pm. The room never cooled off , took a shower and played games and enjoy our time. while in the heat and muggy atmosphere, called for help or someone to help us. A man came about 30 mins later to “fix it”, never cooled off at all. Was told to
call back after 20 mins and see if cooled off. was moved to a non smoking room with queen bed instead of king size bed. No reimbursement or discount, or anything.