Overall Ratings & Reviews Mia Reef Isla Mujeres - All Inclusive

Wonderful staff! Beautiful warm calm beach. Rooms area need work, basic but clean. Would love to see a bit more nightly entertainment and more daily activities. Food was pretty decent, great staff.

Not a great hotel!! - Hotel exterior is crumbling, rooms in need of refresh. - The booking system for the 2 seated restaurants is antiquated and annoying. Having to wait in line to book something the next night or you are out of luck is awful. If you aren’t there 20 minutes early you are not getting a table. - Annoying sales staff trying to sell you time shares or VIP memberships. - This was Mexico, have MEXICAN food!!! - We had someone in our group that has multiple severe food allergies and has stayed here previously with kitchen management being very helpful, one of the main reasons we picked this location. This time the kitchen management was not helpful in the slightest. They provided no assistance and seemed more bothered than anything else. - Wedding on site is all about the up sale of additions to your wedding to make them the most amount of money off you. Wedding planner was not attentive. - After the wedding the bride and groom rented a catamaran for an hour sunset cruise. Boat bilge stopped working, boat started to fill with water. Boat members spent an hour replacing bilge. Management did not care about our safety or concerns after the cruise. Bride and groom spent last 4 days of trip arguing with management. They agreed to refund 300.00 which has not happened. Manager even said if we were VIP members this would never have happened as he would have taken care of us personally. What a joke. This hotel does not care about guest safety. Do not stay here.

We stayed at Mia Reef Isla Mujeres for five nights. Check-in on Monday was a bit uncomfortable and unwelcoming. After settling into our room, we discovered that a key electrical outlet wasn’t working. Since there was no phone in the room, we had to walk back to the lobby to request a repair and were told maintenance would be sent. Unfortunately, no one showed up — not after the first request, nor after two additional follow-ups over the next two days. Eventually, we gave up. A similar pattern of poor follow-through occurred when we requested extra towels and again when we asked for complimentary decaffeinated Nespresso pods after they were not restocked. As for the dining, the two “step-up” restaurants — the Cevichería and María’s — seemed more like "step-downs" compared to the buffet. Finally, the colony of terns inexplicably moved from their Sanctuary to just outside our villa, might have brought a smile to Alfred Hitchcock’s face, though not necessarily ours.

This is our favorite resort. I can not recommend it enough.

The beach was beautiful, and the bartenders were great. Not the best food at the resort, but there is strip full of restaurants right down the road. The deluxe villa ocean view room did not disappoint. The view was beautiful.

The location is fantastic. Best beach you can ask for steps away from your room. Staff very helpful. Good options for food - breakfast is probably the best with multitude of juices, fruit and hearty items. Get past the timeshare sales that is offered upon arrival and you will have a great vacation.

The hotel was family friendly and safe. The staff were accommodating and kind. We can’t wait to come back with our kids and grandkids.

My second time going to Mia Reef and looking forward to going back.

We had an excellent time at the Mia Reef Isla Mujeres resort. The property is quite unique as it is located on its own little piece of the island, but it is really accessible by foot to the main town area as well. (You can walk from the ferry or take a quick taxi, its really that close!). The beach is not very big, BUT it is really easy to access the water; this is a great place for amateur snorkeling for all ages. We saw a lot of fish in the water. It is also very safe for non-swimmers and children because the water is very shallow around most of the beach area. Great for floaties too! The room was spacious and well equipped. The amenities were good. The only issue we faced was some drainage problem in the shower in our room, but it was nothing major. The food was very good and varied over our stay. The drinks were great too, with a wide variety. We would like to give a special shout out to the concierge, Arturo, for his kindness and attention to us. All of the bar and restaurant staff were absolutely exceptional as well; they were kind, attentive and fun to be around. Thank you all! We highly recommend this resort for young families and couples of all ages!

Overall a FANTASTIC stay as ALWAYS!!! The staff AMAZING, JC and bartender Julio, well, these amigos are simply one of a kind and made our stay even MORE SPECIAL!!! Also, Daniel, Pedro, Marilou, Bernardo, and so many others provided EXCELLENT service along with wait staff at check in. Can't wait to see you all again next year, or before :)

Poor staff and grounds property run down

Doors on rooms need replacing rattled at night uneven walking surfaces needs more variety of food same food every night

This resort is all about the water access. The food was better than 2 years ago and the restaurant staff are all wonderful. The drinks are always made too strong and there needs to be an actual margarita mix used for a “regular” margarita.

This is a wonderful vacation. Great escape and the service is incredible. This was my second visit and it was so great to see so many of the same staff from my visit 2.5 years ago.

Staff did an outstanding job making us feel at home

Muy lindo lugar, excelente servicio

What I liked about the Mia Reef was that it was its own island and felt exclusive. Staff members went out of their way to assure all of our needs were met. Definitely will come back!

This property was amazing, beaches are breathtaking. The only thing we didn’t like was the concierge that day tried to tell us that the hotel only takes cash for tours and that anyone else would scam us if they said they took card. He also tried to get us to Zelle him or PayPal his friend. Be cafe with that, do not Zelle or PayPal anyone, there are plenty of awesome tour companies in the city and within walking distance.

Was a very nice property with very friendly staff

Would go back!!