Overall Ratings & Reviews Derby Mickleover Hotel, BW Signature Collection

Stayed overnight whilst visiting Alton Towers. Every member of staff that we dealt with was so friendly and helpful, the reception staff went above and beyond. Room was great, perfect for our family. Swimming pool was enjoyed and the breakfast was nice. We were very pleased with our stay and would stay again.

Pros: Stunning reception area, feels really posh, plenty of parking space, sufficient disabled parking, if you put your number plate in at reception there's no parking charge, bathroom very nice, room very clean, room has a balcony which is nice just to stand out with a coffee and get some air (even if the view is a busy road) , very quiet so had a good sleep, there was some kind of free Starbucks offer in the reception area but I didn't know how it worked and we were in a rush - absolutely caught my eye, will investigate if we go back, grassy area around the building for dog walking Cons: Rooms could do with a bit of an update, cheapest room is fairly small (especially with a dog), the balcony door was so stiff we couldn't figure out if it had been permanently sealed off until we were leaving and gave it a final try (needs oil or a sign with instructions maybe)

Room smelt as though someone had been smoking in room, window (patio door) didn’t open, evidence of damp on ceiling & wall to bathroom.

Good hotel with swimming pool and spa. Unfortunately sink in the bathroom was totally blocked and unusable. This was reported to reception on arrival, but nothing is done for duration of the stay

Terrible experience!

This is a scam, I have paid twice for a one night stay but they can’t refund!!!! Watch out this website is a scam

The heating did not function promply and difficult to control. The woodwork in the bathroom was rotten and in need of painting.

Staff are very helpful and friendly, special mention for the front desk.

We stayed for one night in a double room. The rooms were clean and fine, a little older in the decor. But the patio doors to the balcony were labelled out of order and a breeze could be felt through the seal. When raised with reception they were brilliant, checked other rooms and moved us to one which didnt have the sign on the door. The staff were lovely and did everything they could to accommodate us. We had dinner there and this was really good.

Freezing cold room and the air con / heater didn’t work so not nice really. Poorly sealed doors and no sound proofing so banging doors, hear people talking next door, other TVs, noisy road outside. Only do room service when they can be mothers, orderded it, phones 20 minutes later and told ‘oh sorry no room service tonight’. Dirty chairs at breakfast but food was OK.

Wonderful customer service, especially by Charlotte who was at reception on the day of our arrival. Keep up the good work.

Awful place

The foyer is very nice but the rooms are dated and in need of some moderation. The leasure centre is good but again in need of repairs.

We had a lovely stay thank you, i brought my daughter and son for a birthday treat for my saughters birthday, the receptionist was very lovely and polite. We enjoyed the use of the leisure facilities and had a lovely meal followed by a hot chocolate in the bar. Our room was nice and clean with all the aminities we needed.

Brilliant stay, staff were all very friendly. The room was very spacious and very clean. We enjoyed the spa facilities. Overall we had a great time and will be returning ☺️

The whole hotel is dirty, I don't know how this is a 4-star hotel and has 8 stars. The room was dirty, and the central heating did not work. The AC/heater was so dry that the nose, throat, and mouth were dry- couldn't sleep. Then, the TV did not work, the iron was leaking, and the whole dress/bed was a pool of water. Housekeeping entered the room without knocking. There were no slippers for dirty rooms. When raised, there were no rooms to change to, or we could downgrade you and partially refund you. When argued, were then changed to another room, which was partly better. then in the end when asked about what is the situation update. nobody had the answer at checkout. ruined the whole trip. never again

The rooms are absolutely freezing, even with the heating on full

Had a lovely relaxing time in a hotel with staff who really care about serving you well.

Comfortable and good staff, but in need of a refurb now quite dated

Nice clean place friendly staff