Overall Ratings & Reviews Comfort Inn & Suites Cartersville - Emerson Lake Point

The hotel was falling apart. Entrance door wide open because lock broke.

Went here with my daughter room was clean and well air conditioned. The breakfast in the morning was delicious and good selection. When I came back from being out the room was cleaned well. I felt bad when I touched up my hair dye and left a need but the cleaning team was amazing and did a great job.

Greatest

Unfortunately, pool was closed and the wi-fi was unavailable. Not only that, we had an emergency around 3:45 AM with smoke alarms sounding. Somehow a disturbed person entered the Inn and proceeded to the upper floors. He pulled out a fire extinguisher and sprayed it everywhere. We had to evacuate with wet towels over our faces and wait in car until fire crews allowed us to return to our rooms. At least the manager returned half of our payment.

Booked specifically because this hotel had an indoor pool; however, the pool was closed due to no license. Needless to say, disappointed grandkids when they found out about it. Felt they should have noted this closure on their website or at the time of booking.

Our room had bed bugs. We requested a new room and they gave us one without a fight. The new room seemed to be bed bug free but was still a bit dirty over all

Clean

A

Breakfast was great! Bacon, eggs, biscuits and gravy, bagels, waffles with sugar free syrup. The room was big and nice big bathroom. NO LAKE VIEW FROM THIS HOTEL.

Quick trip to Catersville, GA. This hotel was clean and comfortable. Very pleased with the breakfast as well. I would stay here again.

Clean and safe place.

Didn't have the room booked, so upgraded. TVs Didn't work properly and only affered a few channels. Door to bedroom wouldn't close.. area outside window needs cleaned up. All in all I would stay again though.

Close to where we needed to be for our events. Hotel room and breakfast was good. Pool area could use some work.

Nice an clean

Shower dripping

They are in the process of remodeling so some rooms look newer than others. However we did have a remodel room and still saw what appeared to be roach droppings on the walls and did see a roach before leaving. The tile in our bathroom floor was never grouted so it is cracking it spots leaving it not safe to walk on, especially for children.

I did like it to have a room in the first floor. And Breakfast was ok. The hotel in general needs a better maintenance and upgrades. I think I stayed in room 105. The sofa bed needs a replacement. Please. That is a must to do. The mattress is very stained and flat. And the upholstery is very dirty also. The TV in the room is very small and the night stands needs a hand of barniz.

Room was clean and modern decor, pool water was comfortably warm, great breakfast variety and helpful staff.

The hotel was conveniently located in a rainstorm area off the expressway. Got a room which was more expensive that it should have been. Needs a handyman to fix some loose fixtures in the bathroom. The pool was not clean. Would not stay there again.

Rooms needed more lights.