Room was incredibly basic, floor was dirty, walls were dirty, bedding was stained. I dont know if we were above the kitchen but there was a VERY strong smell of food coming in to the room. The windows could do with an upgrade too since its on a main road. I would say you get what you pay for, although we had the superior room, so i would've at least expected a clean and presentable room. Luckily we were there just for one night but it wasnt a comfortable one.

The hotel is very basic but comfortable. It is very clean and the staff is excellent. There is a restaurant on-site and the food was very reasonable and delicious

The room was very clean, staff were friendly and very helpful. Very convenient location to Gatwick airport. The Whitehouse made the airpot transfer easy and hassle free. Good place to stay overnight for an early flight.

we came to reception to complain no one around tang bell a few times our room was unsuitable sheets cover and illow were dirty did'nt get much sleep could'nt get tv chanells we did get the man to pir room but he did'nt even try to help the room was horribl we had to wait nearly 20 minutes

Good hotel and great breakfast thrown in.

Small outdated hotel but nice staff and convenient.

We had an overnight layover and this hotel turned out to be a great choice to rest and recharge. The room was clean, the staff was friendly and helpful, and the bar stayed open late with food options available. They also offer airport transportation at a reasonable price, which was very convenient. I would definitely stay here again if the need arises.

👍

Nice hotel and staff. Terrace area outside Very noisy with traffic and guests as walls very thin Good value and close to airport

The customer service was not great. The man at the front desk was rude and gave the impression that he didn’t want to be there when I was asking questions. The overall cleanliness was also disappointing—the carpets were old, stained, and dirty. The towels provided were worn and old. Additionally, the television in our room was not working properly. The remote control wouldn’t function correctly, and when I informed the staff, they immediately said it did work. I called again to follow up, and they sent someone to check it. He told us they would have a new remote by the next day, which never happened. In the meantime, we were told to turn the TV off using the button on the back. This is clearly poor customer service, especially if they are unable to replace something as simple as a remote control. While the fee is not the highest, it’s also not cheap. It may be the more affordable option, but paying a bit more elsewhere would likely be well worth it.

The greeting at reception was friendly, I confirmed my car to Gatwick for the early morning. There was a delicious aroma of curry from the dining area. I asked if there was a hair dryer in my room, and was given one, straight away. Just enough time to wash and dry my hair, before sampling the curry!

thankful for shuttle to the airport

Liked takeout eating facilities, outdoor seating, good food in restaurant. Room very basic but ok for overnight pre Gatwick flight. Hotel minibus prompt and ready for our 2.30 a.m. airport trip (good price) and staff polite and helpful. Would stay again. Sue and Allen, Pagham

Easy check in. Easy to het to. Close to airport and curry is to die for.

Arrived 2am on the morning and was welcomed at the hotel.

It was quiet staff were nice When getti g transport in morning to hospital no one was about

Staffing very friendly, but the room was filthy Mold on ceeling, dirty carpet full of dust, behind the one bad I found a pair of socks, some left over food, hair all over the bathroom floor. We could not stay, my husband have Asma and allergies.

Small adequate room, great restaurant did, great price, I'd absolutely do it again

Just under a mile away from the Horley train station and a short drive to the Gatwick airport. Rooms are spread between the first and second floor with shuttle service and breakfast options available. Minor issues with the room where the shower was not draining properly, but was still able to freshen up. Like most houses in the UK no AC units were available in the room, but the window and time of year provided enough cooling needed for the night. Staff are friendly and the rooms were quiet enough to get a restful night's sleep before my flight out the next day.

Blanket unwashed and pillows and duvet stained