Very nice, pool and beach area were perfect, staff was friendly and helpful.

Within the first hour, the water in my room started leaking. We were told there would be no hot water until it was fixed in the morning and that there was no other room available. I'd been up since 2am to fly and was momentarily upset, of course. Magically another room became available, so we moved but it was a ground floor unit and the traffic was very loud so sleeping was difficult. It was late at night and we were so travel weary but happy to have a shower. The rooms there are in rough shape. Not as clean as I expected. The water smells bad, the towels and sheets are in mid condition. Overall the rooms are awful. Both rooms had in-room safe issues, and on the last night the batteries in my room key mechanism died which warranted a maintenance man visit again. I had to call for maintenance several times, so often I feel like I knew the guy! So, locked out, no hot water, semi dirty room, too loud to sleep. This property is just okay.

Clean. Safe. Quiet. Lovely beach. Palapas. Nice pool. 👍

You get what you pay for. The facilities were very nice but the room is dated. Little annoying things about the room. The bathroom sink takes forever to drain. Some of the electrical sockets are so worn out that the connection is intermittent. The pool and beach are very nice but as is typical of many resorts there are not enough chairs.

Room was okay. We upgraded to a suite and it was definitely out dated. There were 4 rooms in one room upstairs and we can hear everything next door. Some drunk man even tried to come inside thinking it was his suite. I expected more. We had a toddler so breakfast in bed was his only way to let us get ready, but we had a hassle with that even though we paid for breakfast. Beach was not clean a lot of seaweed.. restaurant by the beach was 6/10 very and very expensive for what we had. Overall it was a great distance to walk from all the night life, but I wouldn’t stay here again.

The place was just ok overall. Tiny bathroom given the size of the suite. We got a room on the road side and it was noisy at night. Poor WiFi connection and the TVs wouldn’t connect to WiFi so there was no access to Netflix, etc. Only one restaurant on grounds, which has a small menu. Friendly staff and great access to the beach. Would try somewhere else if I visited again.

This resort is located perfectly as it's a 20 min walk from the Cancun night life and restaurants; the villas are very functional with a supermarket within walking distance. The resort is well maintained and the resort is secure. There is a parking lot for your vehicle. Quiet resort, great place for a long stay. The beach is 5 star in comparison to the rest of the area - this quaint resort is all that you need if you are actively exploring the area or you want a quiet spot to read. We booked a catamaran tour to Islas Mujeres with Cancun Sailings and they picked us up at the resort and the port was about 30 min drive. I would suggest adding in the free breakfast option as it'll be more economical than paying in addition at the resort (if you are not cooking for yourself). Great value. Very Clean.

everything was excellent.....would like to send a shoutout to a few staff that really made our stay memorable.....mario at the beach bar....excellent, lucia at the breakfast...always knew my wife's coffee order, great gal....isaac at the consierge....gave us great info on places to see and go to...he is a perfect person for the front door, esmeralda who cleaned out room everyday...great job, and lastly gabriel the lifegaurd at the pool. talked to us everyday and make us feel safe. thank you to one and all thay made out trip a memorable one

Amazing staff, comfortable stay, great scenery.

Highly recommend! The property is pristine, the staff is exceptional and arguably the best beach in Cancun. I want to mention that I had left some jewelry in the room at check out and as I was leaving the property, the front desk tracked me down to return my items. I was very impressed with the staff’s honesty and efforts to return my items.

Entire resort was spotless. Many staff keeping things watered and painted. Room cleaning daily if desired. Beautiful sand, palapas and good food. I enjoyed workout space which had great views. Every staff member super friendly.

Beautiful settings, with lush gardens on a backdrop of blue waters and powdery white sands, comfortable rooms, and professional service. Definitely recommended

breakfast in my opinion was good, very good in my opinion, before I left for vacation I read some reviews about breakfast how it was not any good and that food was cold, the cold food part, that I did see some of but in my situation I was arriving there at 7 am right as buffet was brought out which is probably why I only seen only a little of it. rooms were very clean, I had a i bedroom suite, it had a kitchen and a large living room, pots pans and dishes were provided by hotel, as for the view from the balcony well I cant say much there, we all cant have an ocean view, I was offered an ocean view when I first arrived for an extra 50 dollars a day but I decided to stay with what I had not knowing how extensive that last minute ocean view was going to be. I did manage to catch a quick view of the full moon rising up over the ocean on my taxi ride inn, How gorgeous that was, if your there during that moon cycle make sure you DONT MISS IT it's one of a kind!!. So big question would I stay there again, YEA for sure.

It was people to loud at very late like 2-4 am making complaints screams making rituals out of the blue , not respectful for others guess

The room was very old & small the beach chairs were old and uncomfortable The staff was nice

Love it! Quiet. Nice beach. Beach hut is handy for food n drinks.

Staff was very friendly. Property is well kept. Rooms are a little outdated but clean. Area is safe and quiet and the beach is beautiful.

Clean nice staff

I don’t understand why this hotel has such high reviews. The beach behind it is beautiful, calm and had fantastic white fine sand, but the hotel itself feels more like a motel than a vacation resort. The front of the property faces a busy street, and traffic noise was constant throughout the night to rooms near the street. The standard room we were given was far from what was pictured, outdated and with a strong odor of paint or old furniture. We asked to change rooms becuase of the odor and were told none were available. Around 1:30 a.m., when the smell became so strong it made breathing uncomfortable and brought tears to my eyes, we called again. After insisting there were no other rooms and saying others had stayed there, the front desk wanted to send someone to check the odor and we asked what they could do about it. After a long silence, he “found” another room. This could have been resolved much earlier. Both rooms were still close to the street and noisy. We later realized we had Hotels.com VIP access, but we received none of the promised benefits, no wine and no room upgrade. Only when we asked later, he said the benefit was a bottle of wine which was given next morning when we asked again. Breakfast was also disappointing and barely better than a basic continental breakfast. Overall, the high rating is very misleading. If you’re looking for a truly comfortable vacation experience and can afford a slightly higher price, I would recommend choosing another hotel.

Everything was great!