My room was moldy and carpet has stains

The rooms were deplorable to say the least. There were roaches, the carpet smelled and the toilet over flowed. How can we get a refund??

No breakfast

It's ok

Tuve una parada inesperada en Panamá, y realicé reserva, sin pago en ese momento, en este hotel a las 6pm. Al llegar en la recepción todo estuvo bien, realicé pago con tarjeta. En la habitacion (314) el aire acondicionado sonaba terriblemente fuerte, la televisión estaba dañada, solo estaba el hueco de la caja fuerte, la ducha no se cerraba bien y la mayoria del agua salía hacia la bañera, la alfombra era vieja y se la veía sucia. El personal en general fue amable.

Mala experiencia con la habitación, no es como en las

Great location, Great staff, near everything, good restaurants around. Building needs better manteinance and pest control.

GOOD

The hotel was horrible it had mold all over was very smelly had to call each night for air freshener they wouldn’t change the room the toilet made a loud noise when flushing the tv didn’t work the bath in the shower was sinking and rusty the hotel is in a good location it’s just poorly maintained please do not book it’s not worth it I was ready to leave on my first night I had to buy my own sheets and the carpet is very dirty and smelly the pool needs better maintenance they literally use a hose to refill the pool it’s just not the best place to spend any form of vacation or celebration.

The room was a good price and nice size! Staff was nice and accommodating. Loved the smart TV so i watched my Netflix show! The pool had lots of children and water was not clear, hot tub was not hot, so I passed on that. breakfast omelette, making lady was in no rush with a long line

Old and outdated rooms, no lock in doors had to put a chair to feel safe.

old and without any maintenance hotel, dirty carpets all over the floor and inside the rooms disgusting, stained, smell like urine and the humidity in the hallway is incredible , they even have a dedicate dryer in the hallway, the rooms and humid, and showing lack of maintenance and care, the air conditioner ventilation completely dirty with dust and mold

The best

Habitación amplia y areas limpias. Ubicación excelente. Personal amable y atento.

Fui el 28 de enero de 2025 y el hotel entero no tenía aire acondicionado, en la recepción me dijeron que estaba en mantenimiento y que probablemente para la madrugada estaría funcionando, pleno verano y sin aire, resulta que al día siguiente hablé con alguien que me dijo que el hotel tenía 1 semana sin aire.

There was a cockroach among the forks at the breakfast buffet. The room smelled musty, and the breakfast was very poor, even the honey and jams tasted very artificial. There was also no hair dryer in the room. I had to request one from the front desk, and it took quite a while for it to be delivered. By the time it arrived, it was already very late, and the buttons were not working properly. I left my socks under the sheets because sometimes I take them off while sleeping and don’t realize it. When I returned to the room, the person who cleaned it had placed my socks on top of the pillow, seemingly trying to make a point. I consider this inappropriate and highly unprofessional behavior, as well as VERY BAD SERVICE.

Las habitaciones del hotel no se encontraban aseadas adecuadamente: alfombras muy sucias, sábanas con mal olor y causaban picazón en la piel. • Se observaron cucarachas vivas en varias habitaciones, tanto en el piso, mobiliario, como saliendo por el drenaje de la bañera. Creando inseguridad en el equipo para desayunar en el lugar al día siguiente. • Equipos sin funcionar: aire acondicionado, mantenia una temperatura más similar a calefacción y no podía ser regulado, televisor en algunas de las habitaciones estaba la mitad de la pantalla dañada y la otra mitad mostraba imagen, la ducha en una de las habitaciones no salía agua, el elevador no llegaba a algunos pisos, se debia marcar otro piso y terminar el recorrido por las escaleras. • Ausencia de toallas en una de las habitaciones. • No atendían los teléfonos para reportar estas situaciones. • El olor a humedad fue tan fuerte y al permanecer expuestos a ello toda la noche, ocasionó complicaciones respiratorias a algunos miembros del personal, incluyendo una crisis asmática en una colaboradora que nos reporta no había presentado episodios en más de 3 años.

Room with no ac. Left

I spend 9 days without air conditioner after the third day they send me a pedestal fan the temperature at night time was 84 degrees it was terrible please do not recommend this Hotel I will like the hotel to give me a refund for the staying room

The Room is smelling old an the Carpet is dirty.